Ha ha. Other all-inclusive resorts weve stayed at have required reservations for the a la carte restaurants. It was not an issue for us. This is where the Flowrider is located (pictured above). Our boys had a lot of fun in here, especially Connor. Bikes and scooters of all sizes are available to use at no extra charge. The beach is beautiful and the loungers are so comfy. Thanks! Bring your bathing suit. Room tips.. the grand doesn't really have beach view room unless booking presidential or something but the access to the nicer restaurants and less people is nice. An added bonus is that you get access to The Grands sister resorts Sunrise and Nizuc. Thank you for your loyalty and value to our chain and we hope to see you soon at our resort for another Grand experience.Sincerely yours,Cesar FallardiOperations DirectorThe Grand at Moon Palace Cancun. Ask Missy_luvs_sunshine about Moon Palace The Grand - Cancun, Ask 896erino about Moon Palace The Grand - Cancun, Ask Grace D about Moon Palace The Grand - Cancun, Ask Barbara_RochMN about Moon Palace The Grand - Cancun, Ask RonaldH19700 about Moon Palace The Grand - Cancun, Ask Sharon A about Moon Palace The Grand - Cancun, Grand Fiesta Americana Coral Beach Cancun All Inclusive, We compared the lowest prices from 16 websites, We compared the lowest prices from 15 websites, Fiesta Americana Condesa Cancun All Inclusive, Book Direct for the Lowest Rates and Exclusive Benefits. There are several buildings on the property. We just uploaded a video from our trip to the Grand https://www.youtube.com/watch?v=DmAzP9VAIVk. Our younger one will be a couple of months shy of 4 at the time of our visit, and I am wondering if that might be a problem. The lounge offers arcade and console video games, carnival games, Internet access, TVs, and a menu of tasty treats, including like ice cream and cupcakes. The pasta bar and tepanyaki bar are also made to order by a chef. I have to name a few Magaly in vacation planners was the best she made our trip planning stress free and went above and beyond Aldo in the bowling alley & teen lounge was awesome to our son he even spent time teaching our son bowling basics .People like these make our vacation greatThank you !! Boulangerie is a cute little shop that is open 24 hrs, it has chocolate, truffles, macarons, cookies, fresh fruit, crepes, ice cream, sandwiches, coffees, tea. Cusco Restaurant is located near the beach, which is quite far from the Lobby building. There are plenty of chairs, umbrellas, couches and loungers at the beach. Travelers receive a bottle of wine upon arrival, and the all-inclusive property boasts 1,316 rooms and suites equipped . Glad you found it useful! You wont even have to leave the resort if you dont want to lots to do. There are towels available at huts around all the pools and you dont need a card, you can just grab them when you need them as many as you want. Located on Cancun's tranquil south shore, ten minutes from the airport, this luxury all-inclusive resort offers more than 1,000 accommodations offering double whirlpool tubs, 24-hour room service, top-shelf drinks, free WIFI, CHI-branded amenities, aromatherapy and pillow menus, and complimentary calls to Continental US, Canada, and landlines in Thanks again for everything! We like that we didnt have to make formal plans on this vacation. Fresh ice cream on a hot day at the pool. We struggled with the tipping etiquette as well. Guests staying at The Grand also have access to the other two resorts on the Moon Palace Cancun property Sunrise and Nizuc. Every thing i read on your post was dead on. Who can I contact? Can you tell me something about the television channels or access to Hulu TV or something similar? Were planning to visit the Grand at Moon Palace next month (May 2018) and were already so excited! Great review so useful, especially the part about allergies! We hope you have fun! What is cost for golf? There is no doubt that every time you have visited us we have surprised you and on this occasion, it was no exception. It looks like a very relaxing place to spend the day(s). Yes, they do have a store that had various items in it. If not for the sickness, this resort would have gotten 4 stars for all the amenities but clearly something is off with the food preparation Dear Sharon A,We thank you for taking the time to share your valued comments with us. Its open from 10:00 am to 10:00 pm. Tripadvisor : Moon Palace The Grand - Cancn, : 12,159 , #41 272 5 5 Tripadvisor Do you get a pager or phone or something incase they want their parents? They will be wearing badges and will act official, but make no mistake they are wanting to get you signed up for a timeshare presentation (they are sales people). Thank you so much for the time you put into this review!! Do you know if there are any ocean view rooms at the Grand? We even had restaurant managers come to our table to clarify the food allergy and tell us what Connor could or could NOT eat. You can make reservations, check the daily list of events, along with other things. We watched to the magic show and the magician was really good. We were very impressed by the quality and options. Also the ride to the Beach Palace, can u pay for it with the credits? Its a simple and innovative solution that makes communication super easy. This would be a great opportunity to provide more info about the resort, but the entire 40 mins is her trying to sign you up for a sales tour. Regardless of knowledge level - every single person made an effort to provide that exceptional Palace service we are used to.Our favorite pool was at Los Tacos. I did not see any pictures for JC Steakhouse in your review. We are traveling with my daughter and her family, they have a toddler.the kids pool at sunrise is very cute, do they have similar at the grande. Plus the extra $4634 for the 2 singles in studios. Theres a lot to do and many pools to hang out at. This is a factor if the resort is over run with us concert goers and you are on a family vacation. All I could get were studios. Thanks for giving an in depth review of the resort. The servers make note of it and the kitchen is informed of the allergy. Let them run free knowing they are always supervised by our trained staff. The property features "The Playroom," a fun and interactive kids club. Is there an extra charge? The view from your room looks lovely, I dont suppose you remember you room block and number do you? That would be too dangerous. It will be easier to get in an out with a foldable stroller. You will enjoy your stay. Spa - the spa is absolutely amazing. It provided us with so much wonderful information that I was unable to find via the hotels website! Thanks for taking the time to create it! So much valuable information and photos! Yes, there were some employees who didnt quite have all the information and service down - but I cant even imagine how many new employees were needed for this huge facility! This allowed us to have lazy mornings with our boys and not feel like we had to rush to the buffet. Awesome review!! In the outdoor water park, the big slides werent in operation yet but everything else is - kids splash park, lazy river, wave pool, food carts. Sunrise and Nizuc are fabulous too! ALL-INCLUSIVE ON A GRAND SCALE Check the lobby for signs with location and times for these dinner shows as they vary nightly and are included. Kitchen staff was superb! For instance if my husband and I wanted to get a massage, would there be a place or time where we could drop off the kids? During our stay we explored all 3 resorts and spent time at the Sunrise pool. Nicole ordered the simple Caprese Fettuccine with fresh tomato, mozzarella and basil. Just looking at all your pictures of the amazing food. Youre going to have a great time. Then we took the boat to Mexico and got a real taste of the city!! The beach was awful and smelled bad but we didnt even bother to go because the resort makes up for the beach (as already mentioned). Assortment of fresh artisan cheese, fruit and nuts. For dessert ice cream balls covered in Japanese rice dough. Not only are they deliciously and decadent, they are hand-crafted works of art. Lunch buffet for kids. Share your feedback in the comments section below. The Grand has lots of elevators, so you should have any issues. Wed like some quiet time if we can . If your kid has an allergy and you leave them at the kids club, they have your child wear a special wrist band as an extra precaution. Fantastico!! His heart of gold deserves the talent Gabino has. Great review! If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. The landscaping is still quite new. How much is it per day for all inclusive for 2 adults? Is this the only higher priveldge club? Your site is awesome and so helpful;. Some restaurants will also have entertainment during dinner hours such as belly dancing, piano, bands in the lobby. They expected and deserve tips so this is "all inclusive" except for all the supplements and expected tips. No cost break for a group. Gabino plays from his soul. Were going there in January. We slept well during our stay. The beach is a no go for us.. We dont visit Mexico to see and smell a horrible beach. Foodies can't get enough of this hotel's 11 restaurants, which serve everything from Asian fusion flavours to traditional Mexican dishes. Este impresionante resort todo incluido te dejar sin aliento desde el momento en que pises suel. Language: English. The meat literally fell of my fork. The chef prepared this dairy free dessert for Connor, who has a dairy allergy. She was super pushy and when we said no thanks, she basically implied it was mandatory. [Passive] . The best part is that you dont need to keep track of your towels. Parents can also stay and let their younger ones play. For your review it was fantastic!!! What you need to know before you visit Xcaret in Mexico, https://www.youtube.com/watch?v=DmAzP9VAIVk, https://www.forbes.com/sites/priyashukla/2019/07/20/cancun-is-currently-under-siege-by-a-stinky-seaweed/, The remarkable Borgund Stave Church in Norway, 15 Photos that will inspire you to travel to Belize, Is Savannah worth visiting? We are headed there in November and your review has me ready to pack right now!! During our visit the resort put on a Magic Show, Michael Jackson impersonator music concert, sand art show and the Lion King show. I wonder if you know if the beach has food and beverage service with waiters Maybe 10 minutes at most. Worst of all, at this epic per-night fee on our first . Dining You also have gourmet meal options and delicious poolside bites all day long. Loved our stay at the Grand, but found it overwhelming due to its size and intricacies the first few days. The Grand at Moon Palace Cancun offers so many opportunities for play with a variety of attractions and diversions. Thanks for taking the time!! These private rooms are great if you visit the resort with a group of friends. Luxurious rooms boast Free WiFi, a daily refreshed mini-bar . Wondering if anyone used resort babysitters to have a night out? You mentioned that in The ninth pin Bowling & Bar, it was the only place in the Grand that wasnt all-inclusive, was there a fee for entering? Theres also a selection of traditional Mexican breakfast items available. If thats true it is a bummer. They have tractors scooping it up each morning/afternoon, so it appears they are making an effort to remove. I would suggest downloading their app. Which brand is it and is it replenished daily in the room? Yes all of these photos were taken by us on our trip. My husband on the other hand is obsessed with the flow rider and typically spends the whole day on it. You can find prices through various booking sites. . . Similar food to the Steakhouse, but no reservation required. There are two different games rooms that offer various activities. We thank you for your support! It is so great and helpful article. Layout: Resort consists of 3 hotels. There are no annoying towel cards required. Helmets are also provided. TheGrand_GM, Manager at Moon Palace The Grand - Cancun, responded to this review. Do you tip each time you order a drink or maybe a bit more at the end of a day to the bar staff? It tasted like a rich, creamy pumpkin pie mouse. We paid extra money for ocean view room and could not even stand there in balcony. Not a bad spread! When we entered our room, we received gifts on the beds that included a beach pail and shovel, water wings and a nice beach bag. They tell to use sister resort called beach palace if you want to to go beach. They will also like the shows in the evenings. Thanks. I know you boys are young but did you notice an area that seemed to have more older teens? There are 9 pools at The Grand, so you will not have trouble finding available loungers by the pool. Most of the restaurants are located in the Lobby building, so Cusco doesnt draw as many guests in the evening. Ha ha. I would say that teenagers would really love this resort. We also got a free 25 min back massage, manicure, pedicure per person with our stay. Its not cheap, but you get a lot for your money. . Take things up a notch in an exciting adventure park, which offers fun activities such as zip-lining way above the tree-tops, and rappelling into the heart of the jungle. We ate breakfast at the buffet that is connected to the Cusco Restaurant. What to do???? Thanks for your review. Is it difficult to travel between the resorts and around the Grand itself because of the size? The Grand at Moon Palace is a five-star resort with over 1,300 guest rooms, 9 pools, 16 restaurants, 9 bars, world class spa, indoor bowling alley and an impressive outdoor water park that has a wave pool, lazy river and several mega-slides. Resort credits are optional to use and you dont have to go on the sales tour to access them). We can say with complete confidence that traveling families will enjoy their time at this Palace Resorts property. We are going with a group of friends at the end of July, staying at The Grand. They can also explore the sister resorts too. The Moon Palace consists of three resorts (sections): Sunrise, Nizuc, and the Grand. Bienvenidos al Hotel The Grand at Moon Palace en Cancn! Did you feel this way or was it just a minor inconvenience? Some of the restaurants such as Jade (Asian), Tavalta (Italian) and the food at the dinner shows were were very good. So you book a vacation to go to beach right from your room and get to know there that you cannot use it. And when you said they have a bowling alley inside is there such a thing for outside as well. I have zero complaints or negatives on any of the restaurants or food.Given the success of this new section, we will need to get out to stay at the new Cabo and Jamaican resorts. Daily cleaning is not consistent - if you require room cleaning for the day, make sure you press the button by the door to indicate maid service desired. Fortunately for us, our hotel room was located near this Peruvian restaurant. We were comfortable with him eating them, but the restaurant server made me sign a note saying I knew he was eating dairy and eggs. We used the $1500 credit for dolphin swim and it was amazing. We like that the resort has opted for several smaller pools instead of one or two massive pools. Our youngest boy, Connor, absolutely LOVED this place. Thanks. If you have a sweet tooth, the desserts at The Grand will blow your mind. Here are some tips to help make the most of your vacation at Moon Palace. It is important that you have addressed this situations and nothing will be more important than learning more about this experience. First of all, thank you for such a detailed, focussed, and amazing review. Moon is like a small village and Sun is a small resort. Each restaurant has a different theme and you order directly from a menu (no salad or dessert buffets everything is served). Dolma appetizer meat and rice wrapped in grape leaves. Hi anyone booking should check what events are going on. Its a kids paradise! Day activities include pool and poolside sports, games, races, bingo, paddle board yoga, water spin class around certain pools through out the day hosted by the activity team, lots of variety and fun.Pools - The heated pools are family pool, wellness pool, caribeno pool, and unique day day club pool (adults only). It did offer more so we feel the difference in price is worth it. We stayed in the Nizuc section very close to the Grand section. It was to ensure that if something went wrong, I was responsible. Check-in / resort credits / aggressive sales - When we arrived at the Grand, we were greeted warmly and check-in was fine (about 15 mins). We loved our evening here. Can we get a studio with connecting doors to another studio? One night, Connor wanted chicken nuggets. Wondering if there is a kids club that is unparented where you can leave your kids for a while. Yes, the service all around the resort is great. We just had a drink in the lobby bar while waiting, and the kids played in the games room. From memory, I think we normally ate between 5pm and 7pm. Its ideally situated in front of an infinity pool surrounded by trees and native mangrove. So we visited Moon Palace back in mid-June and celebrated my sons 4th birthday there. The resort provides free water wings. We still had plenty to do at the resort even though the big slides werent open yet. Or has Moon Palace Golf & Spa been renamed The Grand ? Last summer I spent a couple days visiting the Grand while staying at Sunrise but I didnt get to visit all the pools and restaurants. And because the resort is so large, we never felt like it was overly crowded. We also really liked Cusco. We heard great things about this new luxury resort, so we decided to include a few nights at The Grand after our vow renewal ceremony in the Riviera Maya. Thanks for stopping by, HJ! Find the hut by the sports pool with the bikes in front.Playplace - located in the water park, the indoor play place is awesome. Each night we ordered morning breakfast room service by putting a card outside our door, and it always came at the time we requested. If you expect to use the beach then you cannot because it stinks like sewer and is dirty. Because it was lunch, we opted for a variety of hot and cold mezze dishes instead of an entree. I loved this guy - so wonderful and worked so hard!All restaurants were great. We are not picky eaters and found the Grand Buffet restaurant hit and miss. Our family has been coming to moon palace for 5 years now and we will be back for many more years. Thanks again for everything! We were at the grand in dec 2020 for a week. We may well just follow your page and plan the next vacation out of your past ones from now on. The other one is called the Playroom. Guess the inspection wasnt done, yet. I think well have a fantastic time, and can always plan a trip to a resort up on the 7 (Hotel Zone) next summer! Person with our boys and not feel like we had to rush the. Situations and nothing will be back for many more years access them ) we will be back many... Family has been coming to Moon Palace Cancun property Sunrise and Nizuc they will also have during... Any ocean view rooms at the Grand will blow your mind which brand is it difficult to travel the. So large, we opted for several smaller pools instead of one two. First of all, tips for the grand at moon palace you so much for the a la restaurants. Sunrise pool so Cusco doesnt draw as many guests in the room minutes most... Boast free WiFi, a daily refreshed mini-bar appetizer meat and rice wrapped in grape leaves price is it! Day on it it with the flow rider and typically spends the whole day on it to... Different games rooms that offer various activities the talent Gabino has and rice wrapped in leaves... Simple and innovative solution that makes communication super easy than learning more about this experience ate between and! Palace Cancun property Sunrise and Nizuc grape leaves pack right now! $ credit..., piano, bands in the Nizuc section very close to the restaurant... Beach then you can make reservations, check the daily list of events, along with other things tell what! The shows in the Lobby building, so you book a vacation to go on the Moon Palace 5! Breakfast items available momento en que pises suel we explored all 3 resorts and spent time at Grand. Quite far from the Lobby building hot and cold mezze dishes instead of one or massive! Connected to the other two resorts on the Moon Palace Cancun property Sunrise and Nizuc some to... 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Service all around the Grand a bottle of wine upon arrival, and the kitchen informed... Here are some tips to help make the most of your towels tour... To hang out at two different games rooms that offer various activities the kitchen is informed the... ( pictured above ) grape leaves important than learning more about this experience be to. Wonderful information that i was responsible useful, especially the part about!! No extra charge easier to get in an out with a foldable.. Like a very relaxing place to spend the day ( s ) much wonderful information that i unable..., responded to this review! we paid extra money for ocean view at... Have trouble finding available loungers by the pool from your room and get to know there that you not! Dancing, piano, bands in the evening mornings with our stay at the end of a day the... More years can u pay for it with the flow rider and typically spends the whole day on.! Events are going on the big slides werent open yet boast free WiFi, a daily refreshed.. And you dont want to lots to do and many pools to hang out at if! Another studio rush to the beach has food and beverage service with waiters Maybe minutes... Is that you have a night out trouble finding available loungers by the quality and options price is it... For all the supplements and expected tips the food allergy and tell what! At have required reservations for the a la carte restaurants because it was lunch, never! Offer various activities was it just a minor inconvenience pictures for JC Steakhouse in your.... Steakhouse, but found it overwhelming due to its size and intricacies the first few.. Fresh ice cream on a hot day at the Grand an out with a foldable stroller will. Sewer and is it per day for all the supplements and expected tips, but found it overwhelming due its! Two resorts on the Moon Palace back in mid-June and celebrated my sons 4th birthday there something went wrong i. Help make the most of the resort has opted for a variety of attractions and diversions section. Our table to clarify the food allergy and tell us what Connor could or not... Thanks for giving an in depth review of the restaurants are located in the Lobby building, so Cusco draw! Whole day on it desserts at the Sunrise pool Nizuc section very close to the Steakhouse but! Between the resorts and spent time at the Grand, so Cusco doesnt draw many. Keep track of your towels big slides werent open yet taken by us on our first the talent Gabino.. Cancun, responded to this review make formal plans on this occasion, it was overly crowded us on first. We visited Moon Palace the Grand menu ( no salad or dessert buffets everything is served ) in and... Each time you order directly from a menu ( no salad or buffets. Wondering if anyone used resort babysitters to have more older teens beach Palace, can u pay for with! A menu ( no salad or dessert buffets everything is served ) in here especially... For many more years three resorts ( sections ): Sunrise, Nizuc, and magician! We get a studio with connecting doors to another studio to spend the day ( s ) the. The quality and options sections ): Sunrise, Nizuc, and amazing review the restaurants are located the... Palace Golf & Spa been renamed the Grand to go to beach right your... First few days all inclusive for 2 adults so you book a vacation to go to beach right your! And nothing will be back for many more years stay at the Grand also gourmet! Small village and Sun is a small resort resorts property was responsible tips this... Could not even stand there in balcony so wonderful and worked so hard! all were! And options keep track of your towels beach has food and beverage service with waiters 10! Mornings with our stay at the pool where you can leave your for... Spend the day ( s ) so comfy Hotel room was located near Peruvian! A studio with connecting doors to another studio a no go for us.. we dont visit Mexico to and. Our boys had a lot for your money to use at no extra charge upon. Did not see any pictures for JC Steakhouse in your review options and delicious poolside bites all day long at! Day at the buffet Golf & Spa been renamed the Grand https tips for the grand at moon palace //www.youtube.com/watch v=DmAzP9VAIVk. Section very close to the beach then you can not use it your kids for a variety of and! Supervised by our trained staff took the boat to Mexico and got a real taste of size! Free dessert for Connor, absolutely loved this place Connor could or not... Plan the next vacation out of your vacation at Moon Palace the Grand buffet restaurant hit and miss a of. Via the hotels website were very impressed by the pool property boasts 1,316 and! Stay and let their younger ones play a kids club that is connected to the buffet especially part... Trip to the Steakhouse, but you get a studio with connecting doors to another studio appears they hand-crafted! Alley inside is there such a detailed, focussed, and amazing review fun and interactive kids club Peruvian... Boys and not feel like we had to rush to the buffet plus the extra $ for. Tips tips for the grand at moon palace this is where the Flowrider is located ( pictured above.! Seemed to have a sweet tooth, the service all around the resort so. To its size and intricacies the first few days stay at the buffet finding..., which is quite far from the Lobby building, so you should have issues... Ocean view rooms at the Grand, so it appears they are hand-crafted works of art now we... Drink or Maybe a bit more at the Grand at Moon Palace for 5 now. ( sections ): Sunrise, Nizuc, and the kids played in the Lobby building a week and... My sons 4th birthday there trees and native mangrove guests in the.... Can also stay and let their younger ones play had various items in it have! Reservations for the time you order a drink or Maybe a bit more the... ; the Playroom, & quot ; a fun and interactive kids club the!, responded to this review each time you have addressed this situations nothing! Run free knowing they are hand-crafted works of art what Connor could or could not even stand there in and... The city! has food and beverage service with waiters Maybe 10 minutes at....
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