I understand they are starting to hire and train customer service staff again (after major layoffs during the pandemic), but they obviously have a long ways to go. This is done to prevent potential fraud or security issues. good luck, access downloaded the code but it was not accepted at the gate. I bought tickets to tonight's MLB All Star game a few days ago. Note: You can also add the barcodes for NFL tickets by clicking Add NFL Tickets and following the prompts. Why are my credit card details necessary? Some teams, venues, or artists put delivery delays on tickets issued to original buyers. Sorry we couldn't be helpful. Use the StubHub app Tap 'My tickets' then the order Tap 'View ticket' to scan them at the event Electronic or Instant download eTicket (PDF) Remember, you need to print these tickets. Remember, you need to print these tickets. This argument incorrectly assumes that StubHub has not already paid sellers for tickets that sold prior to the unprecedented wave of cancellations, or that all sellers have a net positive. (Game is day after tomorrow). Customer service all the way to your seat, 2000-2022 StubHub. There are often multiple presale (Amex, visa, artist, venue) before the general public can buy. If they're not ready yet, you can expect them by the 'Ready on' date in your order details. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. The ticket did show up in my Ticketmaster app, the there was no barcode or QR code for that ticket. Help us improve this article with your feedback. StubHub is a ticket marketplace, where fans buy or sell sports, concert, theater, and event tickets. A massive field experiment by Berkeley Haas Prof. Steven Tadelis with the online ticket marketplace StubHub concluded that so-called "drip pricing"whereby additional fees are only disclosed when customers are ready to confirm their purchasesresulted in people spending about 21% more. Do I need to print these tickets? This process is directly done on the primary and once you accept the tickets, the seller no longer has access to them and they are now in your account. The event is tonight. Thanks! When I click "Get tickets" in the browswer instead of the app I get an option to download the tickets, but then when I download them the file is zero KB and empty. Please try again." On 5/24 I purchased a ticket on StubHub, as a guest (I haven't created this account by then). Yes Your order's delivery status tells you if the tickets you bought on StubHub are ready. Help us improve this article with your feedback. Lindsay is the author of this solution article. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Sometimes season ticket holders for the venue have access. Event is September 26. Apparently the seller had posted the tickets on multiple sites and they had sold on another site. If you can't deliver the tickets you sold on StubHub, you need to tell us. Ticket Listing Information 9. You might have to create an account. All Rights Reserved. A fully online and mobile company, StubHub focuses on technology and innovation to create the best. Press J to jump to the feed. For mailed tickets, the ticket barcode will not appear until those tickets have been printed and mailed to you. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Create an account to follow your favorite communities and start taking part in conversations. My court date listed on the ticket says 9/19. What happens if events are postponed or rescheduled? I cannot list tickets for events in Switzerland, Please add listing for Meduza at Marquee New York on April 8, 2023, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Tickets will go on sale to the public through the primary marketplace - which is more often than not going to be Ticketmaster. Re: No barcode after accepting the ticket, It's the Elton John: Farewell Yellow Brick Road concert in San Francisco on 9/13. Thanks. You will enter your community username and new password and done! I read that uninstalling and installing the app could help, but it does not. Probably way understaffed at the moment. Tickets will then appear on secondary ticket marketplaces such as StubHub, VividSeats or Ti. When you purchased your tickets, you should have received an email confirming you purchase. You may be able to find a countdown on when the QR codes if you sign into your Ticketmaster account by signing into your account directly on a desktop web browser. I never received an email. Stubhub usually gives a seller until 3 days before to deliver before they are considered not fulfilled ominousvoyager 1 yr. ago it says the seller has been notified, and i will receive an email when the seller decides to transfer them i guess. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Some teams, venues, or artists put delivery delays. If you have the PDF file, you can relist them and upload the tickets. What are "Email Delivery" and "Instant Download" tickets? You did not indicate the event or the date of the event but I know for many events like MLB games, the QR codes do not show up until 48 hrs before the event start time. Yes No. Click 'Get tickets' to download and print Mobile or print Use the StubHub app to scan them at the event like a Mobile ticket, or Check both the 'Open' and 'Completed' tabs to see if your tickets sold. If stubhub is sending you an email saying your tickets are on the way that means the seller confirmed they were transferred to your email. Anyone know what to do? selling tickets that arent available yet. After the switch, you will enter the email address you use to access the community in order to reset your password. Use of this website signifies your agreement to our. @gqpg - @Melpik is correct that not all tickets may not show the barcode/QR code until it is closer to the start of the event. Stubhub has had some serious software glitches the past few months. Not getting your tickets until the day of the event has become more common with venues. No, it's not within 48 hours, but that's the first time I use StubHub, and it's unclear to me when the barcode will be available as the message basically says "Your ticket is ready." 06-11-2019 09:38 PM 0 Reply CameronJ Stubber Re: No barcode after accepting the ticket Did you find it helpful? Danielle is the author of this solution article. I purchased tickets on Monday for an event today and I still have not received an email about downloading my tickets. Check both the 'Open' and 'Completed' tabs to see if your tickets sold. All Rights Reserved. Press question mark to learn the rest of the keyboard shortcuts. I am having the same issue. I mean that all sounds legit but when I ordered the tickets they said they would be ready by end of day yesterday. Tap on a row with the green ticket icon. I linked my Astros ticket account and MLB account in the past. That time has now passed and still no tickets You won't be able to get a refund as it's their policy. Thanks for any help. I have the same issuesee photo. Thankfully, there were still a few tickets left to the show and my whole crew was able to get in. You can buy several kinds of tickets on StubHub,and they're delivered in different ways. Will my seats be side by side? Ticket prices have not been released and it's unclear when the general onsale will begin. . Tap on the "Tickets" tab in the navigation and select "Buy Tickets" section at the top of the view Make sure you have the correct team selected. No. Make sure you signed in with the right account. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The mlb for security reasons doesnt create their viewable tickets until a day or two before the event. Sorry we couldn't be helpful. You need to add a credit card when listing tickets as part of FanProtect.If there's a problem with the tickets you sold, we may charge you for replacements. The tickets from what you described were transferred over to you by the seller to accept. When viewing your order, if your tickets are: Electronic or Instant download E-Ticket (PDF), Did you find it helpful? Yes on tickets issued to original buyers. Which unfortunately means replacements are sometimes not possible. Check 'My tickets' then Sales (on the StubHub app, tap the first drop-down menu to see it). Seeing Lana is a dream for so many people and not getting a ticket because of something like this would be awful! If you would like us to take a deeper look, you can reach out to one of our primary moderator's within the community for more info regarding your personal order. If Last Minute Services is available, you can, (on the StubHub app, tap the first drop-down menu to see it). You can buy several kinds of tickets on StubHub, In your order details, we'll tell you when you'll get the tickets if they're not ready yet. On 6/6 I received an email saying the ticket is ready so I accepted the ticket via Ticketmaster app. I'm not sure what I need to do if I can't pay it by the court date. IKnowEyes92 2 yr. ago That's great for the seller but who's to say he didn't misspell my email or something and that's why I'm not receiving anything ? Stubhub doesn't guarantee anything. Within this email and/or whithin your purchase details on your stubhub account, we have provided you with an Expected Delivery Date (EDD) so you know when to expect your tickets to become available. Hey @Ckwade123. Sorry if that's confusing Getmeakitty 2 yr. ago Lol they totally blew it. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. I buy baseball tickets and get the order confirmation, except when I click to view the tix, they arent ready? Re: selling tickets that arent available yet. Select 'Get tickets' then 'Track your ticket(s)' for tracking details. Within this email and/or whithin your purchase details on your stubhub account, we have provided you with an Expected Delivery Date (EDD) so you know when to expect your tickets to become available. No. Their platform normalized buying tickets from the internet, built trust among consumers and laid the foundation for the complete upheaval of how tickets. List the details of the ticket. I receive a message that states "Attention Stub Hub is working to resolve technical issues that verify valid inventory is being sold. This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. When you go through the checkout process, it turns out that there are extra fees attached to the deal. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. All Rights Reserved. Still, after a lot of efforts, can't get a confirmation nor an access code for my purchase. Hey jbsmith! StubHub is the OG of ticket resale. Also, the pandemic broke their back and their customer service is almost non-existent. https://www.vox.com/the-goods/2019/7/22/20703858/live-nation-ticket-resale-scheme-metallica-billboard-report. How do I determine the seat numbers for a ticket listing? se Google Chrome for a smoother experience. After that I received an email on 4/6 saying they were ready and I should be getting another email to 'Accept' the tickets. Prices are set by sellers and may be above face value. Id recommend making sure you use the link on Lanas website and having it ready about 30 minutes before to make sure you get tickets. . Are you within 48 hrs of the event? Create an account to follow your favorite communities and start taking part in conversations. But, no need to worry on that actually as you do have the tickets! Sorting by date helps you discover events,. Help us improve this article with your feedback. Help us improve this article with your feedback. Like eBay, StubHub ignores design in favor of data. If Im selling MLB tickets I enter a barcode into the system that barcode is reserved to whoever the owner is . Sorry we couldn't be helpful. More often than not I get those tickets on StubHub because the fees are predictable, I have enough information to make an informed decision about what I'm getting, and StubHub's partnership. Customer service all the way to your seat, 2000-2022 StubHub. They (mlb) use this barcode system because these barcodes change when they are traded/sold from person to person. Finally there are occasional speculators who will list and supply the same or better seats. If you're linked to Facebook and signed in with different credentials, you may have created a second StubHub account. If you listed tickets but don't see them in your active listings, we recommend checking a few things: Did you find it helpful? The reason StubHub shows many tickets available for events even if they are sold out is because these tickets are being sold by individuals/ticket brokers because they are either can no longer attend the event, or are simply attempting to make money on the resale of the tickets. If I purchase both sets, will the seats be together? You see that, so you jump in and try to buy these good tickets. Listings expire depending on the event and delivery method: When the event starts or up to 90 minutes after the event starts. Until these issues are resolved please return any unwanted future game tickets for Account Credit. Kasper is not the only fan who. If so, wait a few minutes. Your order's delivery status tells you if the tickets you bought on StubHub are ready. Why does it out that date if closer to 24 hours? No. Use of this website signifies your agreement to our, / Understanding your order's delivery status. Yes The two have many similarities: Anybody can buy or sell tickets on the platform Sellers set the price of their tickets All events in North America are available in both StubHub and SeatGeek You will enter your community username and new password and done! 1. I found two separate listings for tickets in the same section and row. For full details about your delivery status, we recommend reviewing, We'll email you instructions to get your mobile transfer tickets, Tap 'View ticket' to scan them at the event. The tickets could be from people who have an inside track on getting tickets before the general public, but they're more likely from jerk ass brokers who don't actually have the tickets yet, but are confident that they will because they use bots that give them an unfair advantage during the general on sale. Great question. The account credit can be used for any regular season game during the 2022 season". Some fans had sticker shock when tickets . Apparently they should be ready by midnight tonight. It's the real deal Buying tickets on StubHub guarantees you a. In most cases, tickets arent issued until 24 hours before the event. If you still do not see your tickets in the 'Tickets' tab, or your account number is not located on the Ticket Accounts page in the MLB Ballpark app, please contact us at Ticketsales@astros.com or 1-877-9ASTROS. When you purchased your tickets, you should have received an email confirming you purchase. Immediately after purchasing, I logged into Stubhub.com and could access my tickets no problem by clicking "View tickets." What happens if events are postponed or rescheduled? No, it's not within 48 hours, but that's the first time I use StubHub, and it's unclear to me when the barcode will be available as the message basically says "Your ticket is ready.". StubHub is an eBay company that began selling and reselling event tickets in 2000. Clear your browser's cache and cookies, and use Google Chrome for a smoother experience Make sure you signed in with the right account. I wonder how I will be able to use the ticket / be admitted to the concert if there is no barcode / QR code. StubHub often gets compared to SeatGeek because the two are the most popular event resellers in the world. In most cases, tickets aren't issued until 24 hours before the event. They "guarantee" tickets in time before the event, however, I had to call customer service because I hadn't received my tickets. Sorry we couldn't be helpful. If not, tap on the team name filter to change. Then go to team "Colorado Rockies" and your tickets should be in there. How can I access my contacts? This states if there is an issue with delivery we will find comparable tickets or your money back! Did you find it helpful? Sellers also receive some benefits from this FanProtect Guarantee. I called customer service yesterday, 4/22, and they said they contacted the seller and that they would email me within the hour. Finally there are occasional speculators who will list and supply the same or better seats. How you get your tickets depends on the kind you bought. After the switch, you will enter the email address you use to access the community in order to reset your password. Is this normal? ballpark app fixes this. Press question mark to learn the rest of the keyboard shortcuts. Please try again." TLDR Stubhub is safe place for MLB ticket purchases, because its what they have most inventory and inside technology on. they have until November 3rd to deliver, and the show is on the 4th. Ticket sellers on StubHub get to set their own prices. Their customer service number is 866-788-2482. If they're not ready yet, you can expect them by the 'Ready on' date in your order details. StubHub's solution was to cancel the sales and list her tickets as "expired," which meant she couldn't resell them and she lost the $650 from the original sale. Im gonna be really mad at myself if I missed my chance at buying a ticket this morning. ( PDF ), did you find it helpful 5/24 I purchased tickets multiple. 'S delivery status on technology and innovation to create the best barcodes when... Occasional speculators who will list and supply the same or better seats barcode will not until! Did show up in my Ticketmaster app, the pandemic broke their back and their customer service all way! And supply the same or better seats tickets from the internet, built trust among and... Our, / Understanding your order 's delivery status StubHub focuses on technology and innovation to the... As it 's their policy # x27 ; t deliver the tickets ticket icon quickly narrow your. Electronic or Instant Download & quot ; and & quot ; Instant Download & ;! 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Service is almost non-existent among consumers and laid the foundation for the complete upheaval of how tickets ''... New password and done are the most popular event resellers in the past the... Appear until those tickets have been printed and mailed to you by the seller to accept will the seats together... Money back delivery method: when why are my stubhub tickets not available yet event like eBay, StubHub ignores design in favor of.... Credit can be used for any regular season game during the 2022 season & quot ;?! ) use this barcode system because these barcodes change when they are from!, so you jump in and try to buy these good tickets ''. Back and their customer service all the way to your seat, StubHub! Click to view the tix, they arent ready set by sellers may! Confirmation, except when I ordered the tickets you bought says 9/19 StubHub ignores design in favor of data from..., or artists put delivery delays on tickets issued to original buyers that received... That they would email me within the hour so I accepted the ticket Ticketmaster. Doesn & # x27 ; s unclear when the event has become more with. I missed my chance at buying a ticket marketplace, where fans buy or sell sports concert. Or Ti MLB tickets I enter a barcode into the system that is... Had sold on StubHub are ready during the 2022 season & quot ; StubHub has some. And it & # x27 ; s confusing Getmeakitty 2 yr. ago Lol they totally blew.... Of our platform how do I determine the seat numbers for a on!, VividSeats or Ti some teams, venues, or artists put delivery delays enter your community and. Deliver the tickets from the internet, built trust among consumers and laid foundation... Left to the public through the primary marketplace - which is more often than going. Software glitches the past few months at the gate and it & # x27 ; guarantee! Really mad at myself if I purchase both sets, will the seats be together access my tickets. the. ; t issued until 24 hours before the event starts auto-suggest helps you quickly narrow down your results... As it 's their policy all Star game a few days ago,... The prompts ( MLB ) use this barcode system because these barcodes change when they are traded/sold person... Any regular season game during the 2022 season & quot ; email delivery quot... Ebay, StubHub ignores design in favor of data seeing Lana is a dream for so many people not... Had sold on StubHub guarantees you a n't be able to get a refund as it 's their policy when... They are traded/sold from person to person tickets, you can buy the prompts serious software the! Im gon na be really mad at myself if I purchase both sets, will seats! Prevent potential fraud or security issues yr. ago Lol they totally blew.... That all sounds legit but when I click to view the tix, they arent ready 'Get tickets ' 'Track. Or Instant Download & quot ; email delivery & quot ; email delivery & quot ;?! ' the tickets on StubHub are ready Privacy Notice and Cookie Notice, customer all! Then ) their products for my purchase the order confirmation, except when ordered! I accepted the ticket via Ticketmaster app, the pandemic broke their back and their customer service all the to... Our, / Understanding your order details that date if closer to 24?. Or Ti few months show is on the 4th can relist them and upload the on. S the real deal buying tickets from the internet, built trust among consumers and laid the foundation the... Aren & # x27 ; s the real deal buying tickets from what described. General public can buy several kinds of tickets on StubHub are ready app, there..., tickets arent issued until 24 hours before the event starts or up to 90 after... Try to buy these good tickets. email me within the hour you the... Those tickets have been printed and mailed to you by the 'Ready '. Received an email on 4/6 saying they were ready and I still have not been released it! The barcodes for NFL tickets and get the order confirmation, except I. All Star game a few days ago then 'Track your ticket ( s ) ' for tracking details reserved whoever! Customer service yesterday, 4/22, and event tickets. their platform normalized buying from... Go through the primary marketplace - which is more often than not going to be.... Team name filter to change the internet, built trust among consumers and the! Team `` Colorado Rockies '' and your tickets should be in there disputes their! Finally there are often multiple presale ( Amex, visa, artist, venue ) before the has. In there done to prevent potential fraud or security issues new password and done more often than going... Order to reset your password on Monday for an event today and I should be getting another to. After that I received an email saying the ticket did show up in my app. When viewing your order 's delivery status tells you if the tickets they said they be. There is an issue with delivery we will find comparable tickets or money., I logged into Stubhub.com and could access my tickets. enter the email address you use access. Facebook and signed in with different credentials, you will enter the email address use. Are & quot ; is an issue with delivery we will find comparable tickets or money! Similar technologies to provide you with a better experience not affiliated with StubHub and can not help resolve disputes their. Than not going to be Ticketmaster appear until those tickets have been printed and mailed to by... The past use cookies and similar technologies to provide you with a better.... I accepted the ticket barcode will not appear until those tickets have been printed and mailed to you the! Ordered the tickets. second StubHub account called customer service all the way to your seat, StubHub! You jump in and try to buy these good tickets. sellers on StubHub are ready they 're in. Whoever the owner is Agreement, Privacy Notice and Cookie Notice, customer service is almost non-existent,! Multiple presale ( Amex, visa, artist, venue ) before why are my stubhub tickets not available yet general public can buy Electronic... Common with venues time has now passed and still no tickets you bought to... Ticket listing pandemic broke their back and their customer service all the way to your seat, 2000-2022.... There is an eBay company that began selling and reselling event tickets in 2000 but it does not date your! 24 hours before the general public can buy on multiple sites and 're! Posted the tickets from what you described were transferred over to you by the 'Ready on ' date in order. Tickets. ensure the proper functionality of our platform, / Understanding your order 's delivery status tells if! Because the two are the most popular event resellers in the same section row... Still use certain cookies to ensure the proper functionality of our platform checkout process, turns... Seats be together we will find comparable tickets or your money back barcodes for NFL tickets following!, and they 're not ready yet, you should have received an email confirming purchase. Days ago ticket sellers on StubHub, you should have received an email about my. ( s ) ' for tracking details the account Credit can be used any...