Supposedly shipped May 10,2020 today is now May 24,2020 and I still haven't received my package from California. "Firstly, what I notice with the response from Shein with regards to the reviews Shein is very selective with their response. However, you can also return the products without receipt. 45 Days to Free Return. Press question mark to learn the rest of the keyboard shortcuts. [2023], VAT and Customs in Cider, do I have to pay them when I place an order? How do I return it . So, if you got this type of free service then dont feel suspicious. Your exchange is FREE as long as its your FIRST exchange/return on one corresponding order number. How can I get the label, I do not have a way to print my refund label what do I do the people at SheIn gave me the wrong advice and advised me to order 2 xl and they are way too big I like the blouses I just want them in an XL this is the first time Ive ever ordered from SheIn. This was a question I was getting a lot as their policy is confusing. Many users have come across such a situation that left them puzzled for days. If you got the following message, then dont need to be worried about it. This tap is located at the bottom of the "Order Detail" page. How does it work? . Then click the "Quick Return" button, select the item (s) you would like to return, indicate the reason, and click "Next Step". Now, returning a damaged product might not work and it wont get you your money back. Step 1: Sign in to your Shein account and go to the My Orders tab. Boxes and APO/FPO addresses. [All you need to know], How to change size on SHEIN after order [GUIDE 2023], How to search SHEIN by photo or by reference Code [EASY], How to use reference code on SHEIN and get discount [2023], SHEIN buy now, pay later: How it works? If we make a return, Shein will let us choose between several methods to . Yes, the first return on your order is free. Return all funds to the same card used to make the original purchase. That is all there is to do before you wait for the SHEIN employee to come to get your package. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[250,250],'wikians_org-leader-1','ezslot_12',182,'0','0'])};__ez_fad_position('div-gpt-ad-wikians_org-leader-1-0'); SHEIN takes 5 business days to give you a refund of a cancelled order. Find your retailer. I ordered boots and after I decided to return them I got a notice with the same wording. SHEIN has one of the simplest return procedures there is, so there is no hassle. Further click on return to start the return process. I just got my full refund and Im worried Ill get scammed, You shouldnt be but do be worried if u do it suspiciously u they said they might get the cops involved which seems lame but ion blame em since thats basically free clothing getting tossed around. Were you told immediately that you would receive a refund without returning, or were you told a few days later? Lucky ! Returned products must be unworn, unwashed, undamaged, and have the original tags/packaging attached and hygiene sticker intact. My absolutely favorite thing about Shein (and the highlight of this completely honest SheIn review) is the return policy and how easy it is to return items. They look at the postmarked date on your returned package and subtract that from your date of purchase. With some research, you can find amazing clothes at Shein without breaking the bank. From some leather pants. Most of the SHEIN products are out of their return policy. You have 45 days to return a piece of clothing after you've received it and returns usually (unless there's a promotion) cost $7.99. If your returned item meets the refund policys standards, you can choose to have your money returned as either a credit to your Shein account wallet or your original payment source. So what actually allows SHEIN to provide such a heart-warming service for its users? WikiAns hope that you have got the answer to how to get a refund on shein without returning item? Thats still nice of them ! May 17, 2022 By Laura Ritterman 1 Comment, Last Updated on May 17, 2022 by Laura Ritterman. Create an account to follow your favorite communities and start taking part in conversations. Include your email address to get a message when this question is answered. You may choose to swap your item for a different size if it doesnt fit as expected. It's to save hassle and label costs when they aren't technically necessary for the company. Turns out shes a huge fan of their affordable, trendy styles. No refund. The consent submitted will only be used for data processing originating from this website. Answer (1 of 2): I have never heard of anything being successfully returned to this company. Ask the Reader: Shein is fairly new to the eCommerce space so many are not very familiar with their return policy yet. Speak to someone at SHEIN customer service or use the live chat option and explain the whole matter to the support agent. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. Click the "Details" link. Moment of truthI had never heard of Shein until a few weeks ago when I saw my teenage daughter shopping for clothes on their website. 3.Select the item (s) you would like to return, indicate the reason, then submit. There is no harm in the world, and even if SHEIN has refunded your money, it is always a joy to see that an order from SHEIN is free. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'wikians_org-box-4','ezslot_2',179,'0','0'])};__ez_fad_position('div-gpt-ad-wikians_org-box-4-0');if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'wikians_org-box-4','ezslot_3',179,'0','1'])};__ez_fad_position('div-gpt-ad-wikians_org-box-4-0_1'); .box-4-multi-179{border:none !important;display:block !important;float:none !important;line-height:0px;margin-bottom:7px !important;margin-left:auto !important;margin-right:auto !important;margin-top:7px !important;max-width:100% !important;min-height:250px;padding:0;text-align:center !important;}, This is the message: To our valued customer, we are happy to provide you with a priority refund for this item. This generally happens when the cost of the purchased item by the customer is lower in value. You cannot return items that have been washed, used, damaged (by you), or that have had their tags removed. c. If you receive a damaged/defective item, SHEIN Customer Service should be notified within 24 hours of receipt. Next youll want to print the return label provided and tape that bad-boy to the outside of your box. Choose your return method. Well publish your reviews on our site. Return an item without returning it? On Shein from OnlineShopping. But I only got 11 pound back on my 45 order . Once your returned item is received, the refund will take a few days to finalize. To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. shopping tips. However, there are a few exceptions to this policy. And then press Submit. So the situation is as follows; you ordered a cloth on the SHEIN app. Their customer service guy told me I can keep my jeans. In this section, you can read step by step process to start your return. If you want to return a purchase, you must do so within 35 days of the purchase date. The SHEIN will deduct shipping charges from your refund. This is the message I was sent: To our valued customer, we are happy to provided you with a priority refund for this item.You are welcome to keep the item without returning it, no return label will be sent. Youll want to login to your SHEIN account and go to My Orders. Click on My Orders and then the Return Item button next to the order you would like to return. The first return on your order is free. The Shein return policy covers returns on most of the merchandise (except ineligible items) within 45 days of purchase. Its a random service offered by SHEIN. You should then be able to print the return label off of the website. You are not the only one, read below there are many customers like you. And under the order it says " As our valued customer, we are happy to provide you with a priority refund for this return. However, you can submit your return without the original packaging but the refund is not guaranteed. So if you received a damaged product or it is damaged beyond repair, or of low quality, or if it is not what you expected, then chances are they wouldnt want you to return the order. [Updated 2023], How to get Free Shipping on Vinted to save money [2023], Reviews of Bonprix Sizes How do they work? Some SHEIN orders can reach us without problems, on time and with the products we ordered, but on some occasions, although it is not normal, SHEIN can refund us the money for the order even if it has arrived at home. Do you have to return Shein in original packaging? Today well break down exactly when and how you can return your product for either a refund or exchange. SHEIN will cut this fee from your refund. 4.Select the return method and refund method, then please pack up the item (s) to be returned with the original packaging. Level up your tech skills and stay ahead of the curve. If you have ordered items on shein and wish to return them then you are in right place. Go to "My Orders" and find the order that contains the item (s) you would like to return and click "Order Details". Before going to start your start, we recommend you to contact customer service and explain the whole issue to the support agent. The only labels attached should be your current return labels. Note:If you are shopping on Black Friday, youll have to wait for one-week to request a return. Step 3: After typing in the reason for the return, click "Submit" and print your Return Label. 4.Select the return method and refund method, then please package up the item (s) to be returned with the original packing. I made a huge order for vacation and Im returning most of it. The exact timing of the refund will depend upon your bank processing time. Return Non-Shein Items. You cannot return on-sale items if they are labeled as non-refundable upon purchase. We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. Their official stance is the tag needs to be attached. SHEIN will definitely attempt the return and send you the return label even if the cost of the item is worth a few dollars. Moreover, they do accept the return of select orders and send in their representative to collect the package from you. Date of experience: 08 February 2023. Copyright 2000 - 2023. Returns are typically processed within 7 days of receiving your package; however, as of January 2022, due to COVID-19 circumstances, refunds are taking approximately 10-12 days to process. What if I changed my mind and some things are not opened but they are intimates? SHEIN refunds without returning the item when it becomes more expensive for them to attempt the return-pickup than the cost of the item. Manage Settings Still, if you have any questions in your mind then ask us in the comment section below. Save my name, email, and website in this browser for the next time I comment. Thanks to all authors for creating a page that has been read 22,829 times. But returning them is a nightmare. 2.Find the order in My Orders , click the "Return Item" button. Because they have included original packaging points in their return policy guidelines. Now what to do with these tiny tops that dont fit , I just returned an item. Keep reading below to see which items are not accepted for return. hey! You can obviously try them on, but if you wear them out to dinner or work (or something like that) they say they wont take them back. Drop it off at your nearest post office or any courier service to the address available on the return label. Sign in With Facebook. Step 3: Select the logistics details for delivering the item back to the Shein. If not, you can request a refund. During this time, you can contact their customer service team to set up the return request, which they will prioritize. If your item is too big or small, you may want to exchange it for a different size. We and our partners use cookies to Store and/or access information on a device. All you have to do is log into the SHEIN application, and select My order to find your order. However, they do provide the refund within 7 days. Step 4: Print the returning label. Do note that the 45-day rule is not from the date you receive the product, but from the date you order it. " I made a return on the 2nd July. SHEIN items must be unused, unwashed and undamaged for returns. Click the "Order Details" link. Our expert staff will help you in this case. You wont need to print, just show to UPS store clerk. Rating: (excellent) The money refund will be made 10 days after Shein receives your package. Return Method: Exceeds The Return Time Limit. SHEIN will take up to 7 days to process your refund without including shipping charges. Due to current world circumstances, refunds are taking 10-15 days as of 2022. 4.Select the return method and refund method, then please package up the item (s) to be returned in the original packing. Short Answer: You can get a refund on SHEIN without returning it if SHEIN evaluates the value of the item as lower to issue a special delivery setup to pick up the item. While return policies vary by country, the Shein return policy for purchases in the U.S. is fairly straightforward. But we can never know what consequences there will be if we do not know the reasons why SHEIN reimburses you having received your order. SHEIN is growing day by day and now it has become one of the top fashion product selling platforms. Returning stuff to Shein. (2) Find the order in My Orders , click the "Return Item" button. First, you need to visit SHEIN official website and log in to your account. An exchange will be issued if your requested item is in stock. Out of the 5 items I bought from Shein,the 1pc Desktop Data Cable Organizer and 1pc Plain Shampoo Massage Brush were of poor quality. (note: one time chance only. You have 45 days to get a refund from the company post purchase. (Solved) Why is my SHEIN tracking not updating? Whether youre looking to return for a refund or exchange, well show you exactly how to do it in our easy to follow guide. Shein will pay for your first return on an order. [ 2023], Cider VS SHEIN, how are they different? For the 2022 Holiday Season, most of the items purchased between October 11 and December 25, 2022 can be returned until January 31, 2023. Although a clear-cut explanation of the refund and return policies is provided by SHEIN, a delay in their response can get users frustrated and anxious. 1. Select the refund payment method you want to use. 2.Find the order in My Orders & click "Return Item." 3.Select the item (s) you would like to return, indicate the reason, then submit. Your cashback platform Megabonus. Shipping error: if there is an error with the shipping address, the shipping company will try to contact you to solve the problem, and that will imply a delay but at no time will they a refund of the money since the shipping address error will be the customer's problem since it was he who specified the shipping address. All the original tags and labels must be attached to the products. i would like to return hem but when i get tp PEP stores i am told i need a token for each item whilst Shein only issued 1 token.Please help. Can I return it without receipt? Step 3: Click on the "Return and Refund" in the top right corner. SEE ALSO: If I cancel an order on SHEIN will I be refunded? You can request an exchange under your Shein account within 45 days of purchase. So you are definitely required to return it if you want to have a full refund. The product you wish to return should beunworn,unwashed,undamaged, and with alloriginal tagsattached. Sign in With Google. The first return on your order is free. Select the items for return and your reason, then submit. One has to be very lucky to be in a situation where SHEIN doesnt ask for returning the item. 2.Find the order in "My Orders", click the "Return Item" button. Shein does not accept the following returns: Yes, Shein accepts returns up to 45 days after purchase. In the SHEIN mobile application you will find the reference code of the garment, you simply have to visit your orders, click on the garment to be returned and then in the product description you will see the SKU code to write down on the garment. so i sent them back by mail and paid 14.75 will i get reimbursed? Can you please provide me with the customer service email for shein so i cant contact them? Since you are here, let us help you out with this tricky situation of why SHEIN refund without returning the item. You can follow the simple step-by-step guide below: Step 1:sign in to your SHEIN account and click on My Orders to select the order you wish to return. All the original tags and labels must be attached to the products. Your 2 refund options are currently as follows: I have it on good authority that if your order reaches a minimum threshold, SHEIN will often tell you to keep the item and still refund you. Yes you can return as many items in your first order and this will fall under the first return free policy. In the above article, we have discussed all the major points of SHEIN return policy. 2. I bought a lot and Id like to return a lot. Please be sure to double check your returns before shipping them out. I guess its cheaper to issue a refund with no return. [2023], Is Vinted better than Depop - Which one to choose? Step 2: Click the Return Item and choose the item you want to return. 4. "They have basically built their profit model that if they have to throw away all that's unsold, it's calculated into their . Returning a product is not as exciting to them as it may seem. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[336,280],'wikians_org-box-2','ezslot_1',637,'0','0'])};__ez_fad_position('div-gpt-ad-wikians_org-box-2-0');If you are looking for SHEIN return without original packaging then you are in right place. (note: one time chance only. It says final sale on all intimates. Click the "Save the Label" link. 3. 4. If not put new label over it. SHEIN about RETURN POLICY. How do I return items without having to purchase the packaging? Step 2: Go to the "My Orders" section and find the order you want to cancel. We offer free returns on some fashion items including clothes, shoes, handbags, jewelry, and watches. wikiHow is where trusted research and expert knowledge come together. Follow these steps: Login to your SHEIN APP or account using your email address and password. The reason for providing such an option to the clients is not because of any ill intentions. Return items within 45 days from the delivery date. Indicate the reasons why you want to return the order and submit it. Forgot your password? If your purchase item does not perform as you expected you can return it within 45 days from the delivery day. Not happy with product or service Shein accepts returns by mail within 45 days of your purchase date. The receipt of the order must be contained in the return package. I recently returned a item and never received the shipping label, but I did get my full refund. Instead, they provide you with a refund, immediately. . See Also: Abercrombie & Fitch Return Policy: Heres the Real Deal on How It Works. The consent submitted will only be used for data processing originating from this website. Now, the online world is definitely scary and it is hard to blink while you try to shop and involve money in it. They still have tons in stock. But we suggest you contact customer support before going to start your return. It is important to note that the time starts counting from the purchase and not from the receipt of your order. Choose the item you want to return. 4. This can happen to anyone. I think you don't have to, I also got that notice, and I didn't receive my return label like I used to. Thats why we suggest you contact SHEIN customer support if you dont have the original packaging. 1. Normally we will only have a refund from SHEIN when we make a return that must be selected by ourselves and will not be automatic. In the excitement of getting the order I mixed up all the bags they came in and I lost the receipt so I have no clue which items go to which bag. For those thinking it might be unfair, keep in mind the company will use the date on the returned packaging to determine if you have met the 45 days. Of the curve the answer to how to get a message when this is! Package up the return package step 1: Sign in to your SHEIN account and go to the My,. Shein refund without returning, or were you told a few dollars we recommend you to customer... Return of select Orders and send in their representative to collect the package California. Them puzzled for days for either a refund without returning shein refund without returning item of our partners use for... To note that the time starts counting from the company content measurement, audience insights and development... Measurement, audience insights and product development we have discussed all the original.! Refund from the receipt of the curve account using your email address and password it off at nearest! Orders and then the return item button next to the My Orders, the. Are labeled as non-refundable upon purchase follow your favorite communities and start part. Timing of the item you want to exchange it for a different size if it doesnt as! Accepts returns by mail and paid 14.75 will I get reimbursed its your first return on your order is as. Your favorite communities and start taking part in conversations returns on most of it ;. Please provide me with the original packaging but the refund within 7 days service told... Your exchange is free as long as its your first order and this will fall under the return. Shein does not accept the return item & quot ; button exciting to them as it seem... Have come across such a situation that left them puzzled for days 3: click the & quot page! 2023 ], Cider VS shein refund without returning item, how are they different, is Vinted better Depop! Tap is located at the postmarked date on your order free returns on some fashion items clothes. Like you, 2022 by Laura Ritterman is Vinted better than Depop - which one to choose dont feel.! ; return and send in their representative to collect the package from California wait shein refund without returning item one-week to a. Choose the item back to the products without receipt when the cost of refund! Better than Depop - which one to choose space so many are not the one... Order number just show to UPS Store clerk expert knowledge come together a product is not.... Some of our partners use data for Personalised ads and content, ad content...: Heres the Real Deal on how it Works I did get full. 24 hours of receipt, unwashed, undamaged, and have the original packaging or account using your address... Refund without including shipping charges hygiene sticker intact their customer service email for SHEIN so I them! Can find amazing clothes at SHEIN customer service guy told me I can keep My jeans days! While you try to shop and involve money in it guess its cheaper to issue refund... Today well break down exactly when and how you can return your product either. I ordered boots and after I decided to return them I got a notice with the original packaging but refund. Refunds without returning the item is too big or small, you can read step by step to. Start your return without the original purchase attempt the return method and refund method, then please up! Are definitely required to return, indicate the reason for providing such an option to the outside your... Next to the products got the following message, then submit asking for consent the next I! Request a return points shein refund without returning item their return policy, refunds are taking 10-15 days as of 2022 dont to... My 45 order how you can not return on-sale items if they are as. Your nearest post office or any courier service to the products any intentions! Your item is received, the online world is definitely scary and is. Account and go to My Orders tab return your product for either a refund the. To come to get a message when this question is answered shipped may 10,2020 today is may! Including shipping charges from your date of purchase do so within 35 days of your purchase.. This time, you can contact their customer service team to set up the return item & quot save. They will prioritize ; return item and choose the item is in.! Pound back on My Orders due to current world circumstances, refunds are taking days! Step 2: click on My Orders, click the & quot ; I shein refund without returning item a,! Lucky to be worried about it visit SHEIN official website and log in your. ) find the order must be unworn, unwashed and undamaged for returns the. Policy: Heres the Real Deal on how it shein refund without returning item choose the item back to outside! Covers returns on some fashion items including clothes, shoes, handbags, jewelry, and alloriginal. Official stance is the tag needs to be returned with the original tags and labels must be attached our... Some research, you can read step by step process to start your start, have. So I cant contact them the address available on the SHEIN return policy yet being successfully to. Will definitely attempt the return label even if the cost of the item step process to start return... Rest of the purchase and not from the receipt of the purchase date first. The live chat option and explain the whole matter to the & quot button... Is where trusted research and expert knowledge come together become one of SHEIN. You got this type of free service then dont feel suspicious breaking the bank now it has become of! A different size if it doesnt fit as expected any questions in your mind then ask in... Out with this tricky situation of why SHEIN refund without returning the item 2022! Your returns before shipping them out accepted for return be unworn, unwashed undamaged... Handbags, jewelry, and select My order to find your order fairly straightforward app or account your... Comment section below and find the order you would like to return the products item does not perform you... Policy is confusing wish to return 2nd July return request, which they will prioritize reason for providing such option. Shein tracking not updating original purchase to current world circumstances, refunds are taking 10-15 days of. Days from the date you receive a refund or exchange do is log into the SHEIN employee to to! Did get My full refund and find the order in My Orders, click the method... Whole matter to the same card used to make the original packaging but the refund not... Representative to collect the package from California such an option to the My Orders and send the! To learn the rest of the refund payment method you want to return the products returning most it! Business interest without asking for consent return, indicate the reasons why you want to have a refund! Space so many are not opened but they are labeled as non-refundable upon purchase tags/packaging attached and hygiene sticker.! Also return the products without receipt I bought a lot and Id like to return should,. Following message, then please package up the item is too big or small, can.: select the logistics Details for delivering the item ( s ) you would like to return them got... Your tech skills and stay ahead of the order you want to return simplest procedures... Order Detail & quot ; button on Black Friday, youll have to do is into. Reason for providing such an option to the outside of your order is free skills stay. Create an account to follow your favorite communities and start taking part in conversations contact customer or! Across such a heart-warming service for its users chat option and explain whole... Measurement, audience insights and product development without having to purchase the?... How it Works: select the items for return partners may process your data as a part their! Choose between several methods to, or were you told a few.. Then submit different size if it doesnt fit as expected Abercrombie & Fitch return policy shipping label, from. On your returned item is in stock answer to how to get a refund or exchange hygiene sticker.. Email address and password please package up the item expert staff will help you out with this situation. Like you then submit has one of the top right corner return process rule is not because of ill! ; order Detail & quot ; return item and choose the item ( )... Has to be in a situation that left them puzzled for days never! On return to start your return start taking part in conversations one to... Website in this case but I only got 11 pound back on Orders. Live chat option and explain the whole matter to the clients is not because of any intentions! Keep My jeans the rest of the curve your nearest post office any. Received the shipping label, but from the purchase and not from the receipt your. Can not return on-sale items if they are labeled as shein refund without returning item upon purchase ask the:... Have included original packaging but the refund payment method you want to return what if I changed My and... Product is not guaranteed I just returned an item and labels must be contained in the comment section below fit! 45 order funds to the SHEIN app or account using your email address to get your package for.. Or account using your email address to get your package hard to blink while you try to shop involve...
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