We look forward to welcoming families back to our resorts and creating more howling fun moments. I contacted customer service and they assured me that was not the norm. There are also spinners in the water park to dry swimsuits. Are there chairs (aside from cabanas) to leave our belongings? The majority of our water park is indoors. In a statement, Great Wolf Lodge cited the large gathering. There have been no reported cases of COVID-19 at Great Wolf Resorts. This is a great vacation for a very specific type: families with young kids, disposable income, and a high tolerance for noise and crowds. The shower handle was semi-broken and hard to turn on and off at times. The indoor water park in Fitchburg states. Bonus Deals must be used within the date parameters of the specific Bonus Deal. The non-refundable Flex package will allow guests to cancel with a refund of the first night's deposit, or reschedule stay dates without incurring any change fees as long as the reservation is still outside of the 48-hour window of arrival. I recommend that as a healthier alternative than mindless video games. For the health and safety of our guests, service animals are not allowed in the pools and attractions of the water park. A cabana has private seating with table and chairs, a 20" flat screen TV with satellite access and other amenities. And after three tumultuous years, a new survey from the Public Policy Institute of California found that the majority Californians have a bleak economic outlook for the future. Balcony/Patio suites can be reserved online by clicking "with Balcony/Patio" on the Suites page during the booking process. "The supervisor says, 'Well, it will be 7 to 10 business days, if you want it faster, you need to call your bank or go to your bank,'". We can assist with rescheduling your stay for a time that works better for you; please contactCustomer Serviceto reschedule. The remaining balance of room rates, packages, taxes and fees will be collected at time of check-in. Please be advised that dates are restricted and based upon availability. Internet access is included in the resort fee. We ask that guests shower before and after using the water park and we ask that guests follow the CDC's 6 Pleas for Healthy Swimming, which include taking children to the bathroom often and not swimming when ill. (www.healthyswimming.org) We also ask that diaper dependent persons wear a swim diaper. We strongly recommend that children under 48 inches and weak or non-swimmers wear a life jacket. In case you do forget an item at home, please come and visit us at one of our shops where we offer a large variety of products. Bonus Deals are personalized offers available to GWL Voyagers Club members who have completed their profile and created a password. The Great Wolf Lodge resorts are closing due to Covid-19 concerns. Mason, OH 45040. Smoking including the use of electronic cigarettes and smokeless tobacco is not allowed on guest room patios and balconies, or in any area of the resort or water park. Please see our partners for more details. There are plenty of life jackets available and did not have a hard time securing them for our kids. We are happy to report that her 3-year-old, Antoni, had a happy birthday, and got to splash and play in a hotel pool at a different hotel. So our $1600 night would now be $2100! Property at a Glance: Great Wolf Lodge Charlotte/Concord. Grilling, cooking, birthday candles or any other types of open flames are not permitted in suites, patios/balconies or on resort grounds. Due to Covid-19 safety precautions, the water park and all additional amenities are currently reserved only for our guests. Great Wolf Lodge plans to reopen on April 2. There are also cleaning and enhanced sanitization protocols, a required 6-feet of social distancing and contactless environments, such as the use of credit cards or wristbands for contactless payment. These requests can not be guaranteed, but our guest services team will do their best to fulfill your particular request(s). Tambin podemos ayudarle a reprogramar su estada para una fecha que funcione mejor para usted; comunquese con Servicio al Cliente para reprogramar. Dont even get me started on the arcade. 20 min if your lucky. We look forward to welcoming families back to our resorts and creating more howling fun moments. This is the version of our website addressed to speakers of English in the United States. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Some of the staff were wearing masks though - about 25%. The company has done this a few times over the past year. Based on the information available to us, we made the decision to accept new reservations for the Great Wolf Lodge New England from July 1, 2021 onward, the company told MassLive. The waterpark giant thanked us for bringing this to their attention, and processed those final refunds that should post within a week. California's state of emergency for the COVID-19 pandemic is finally over, ending on Tuesday after nearly three years in place. We had bags with our swimsuits and flips, etc. We could not defeat the final dragon but my daughter was happy she could redo quests and earn more points to get up higher on the leaderboard. How much does the lodge require for incidentals? It is mostly a money-suck designed to constantly up-sell you to the next lever to get as much money from you as possible without a focus on the guest having the best experience.- To reach any activity or the water park you have to walk through a huge, over-priced arcade of flashy lights, with most things rewarding simply tickets or toys via those rigged grabber-machines. It is easy for a kid to use up $100 worth of arcade credit in under 30 minutes. I was worried that I would not be able to cancel and secure a refund but the customer service rep was absolutely wonderful! Upon your arrival to Great Wolf Lodge, you will proceed to the main building entrance where you will be greeted by one of our Pack Members. If a late checkout is desired we offer a 2:00 p.m. check-out for an additional fee. I would recommend if you want breakfast from there, arrive just before they open so you're first in line, otherwise you will wait 1 hour for breakfast-- no joke.The hotel itself is decent for what it is, however it is certainly outdated. Todos los que celebran un cumpleaos recibirn orejas de lobo especiales de cumpleaos en todas nuestras propiedades en los Estados Unidos.Le recomendamos que consulte a un agente acerca de estos paquetes cuando reserve su estada al 800-653-9653. Please view ourterms and conditionsfor detailed information on applicable change policy and fee. Recomendamos encarecidamente que los nios de menos de 48 pulgadas y los que no sean nadadores fuertes o que las personas que no saben nadar usen un chaleco salvavidas. While weve had no reported cases of COVID-19 and the CDC states there is no evidence that COVID-19 can be spread through the use of pools or hot tubs, after carefully reviewing the large gathering guidelines from government officials we believe it is in the best interest of our guests and pack members to close all of our resorts starting at 2pm on March 15 with plans to re-open on April 2. Services covered by our Resort Fee include water park amenities like life jackets and towels, resort-wide access to wireless internet, virtual concierge service, in-room amenities such as a coffee maker and mini-fridge, and perks unique to Great Wolf Lodge like access to complimentary arts & craft projects provided during select kids entertainment programs, and complimentary Wolf Ears for kids 12 and under. The re-opening then got moved to 4/5, and I was a little worried since our stay was scheduled for 4/10. Any child who still uses diapers or is susceptible to accidents must wear a protective swim diaper inside the water park. Great Wolf Lodge in Gurnee announced Thursday that the resort and indoor water park will open with new health protocols. We will continue to monitor the ongoing situation and stay connected with federal and state health officials for updates. Check-in time begins at 4 p.m. or as rooms become available. The safety standards do not permit cover-ups, loose clothing, or headwear including Hijabs that wrap around the neck on select waterslides and attractions. Please check with the front desk or your Lodge Life to find the location. If this isnt you, youre not going to enjoy it. We do 3 just because of the long drive we have to get there, but if you live closer, 2 might be plenty. Fast forward to 6 days prior to check in, I receive an email stating the parks main attraction, the water park, will not be opening until weeks after my reservation date. One charge was legitimate. Cards are authorized for $100 per night at check-in. Temporary use of wheelchairs are available through Guest Services on a first come, first serve basis. The other on site activists were less than impressive as well. Are self-service laundry facilities available in the resort? Bonus Deals can be used with deal codes. Visit greatwolf.com and log into your account to see Bonus Deals. I inquired about staying at another location and was informed that NO prior rate discounts would apply, and quoted 4 times the amount for the exact same reservation. I will never spend money here and encourage others not to.More. Waterslides and our elevated attractions are not wheelchair accessible. ContactCustomer servicefor further assistance. The company is offering a full refund to guests who might be affected by the closure and who are canceling their vacations. The resort will close on Sunday, March 15 at 2 p.m. Mobile check-in is available to guests who have guaranteed their reservation with a credit card and have a deposit on file (with the exception of third party reservations and/or billing). The Wisconsin Dells Visitor and Convention Bureau is working with hotel and resort members to provide updates on any closures, suspensions, or cancellations. Disappointed once again. Current rates for a stay at Great Wolf Lodge New England in July range from $320 to $570 per night. Everything else in both sides was just toddler areas - up to 2 feet deep, except for the wave pool, which my 7-year-old and I likes. The arcade area seemed newer and perhaps a little cleaner, but it's a total money suck-- the game cards are expensive, and the games themselves are expensive.The Howlin' area in the way back past the pools was insanely disappointing. Is grilling / cooking permitted at the resort? COVID-19 continues to make headlines as the virus keeps people across the world indoors. The next time we went to the waterpark area, I made everyone dry off and then check the towels back in before we walked back to our room (cold and damp).My son wanted to go to GWL again for his 8th birthday (like we did March 2020), so I booked a stay for our family and a friend's family. The pizza from the other restaurant was good. While many refunds have already been distributed, we recently confirmed that the final set of guest refunds has been fully verified, processed and should be credited to accounts within 5-7 business days. The lockers are rented on a daily basis for a nominal fee. Larger items, such as luggage, will need to be kept in your suite or vehicle. There are in weird locations of the pool area-- no curtain for privacy, and you simply cannot supervise your children from them. What can I do if someone gets sick before we arrive? Great Wolf Lodge said a technical glitch from a system upgrade caused the extra charges. In a statement, Great Wolf Lodge cited the large gathering guidelines as one of the reason for the closure. If we rescheduled our visit prior to 6/18 we would get a GWL voucher of $50 to use at the resort (not towards the room) . Do children need to be supervised in the water park? Either dont do it at all or budget at least $100 for it, because you get volume discounts based on how much you spend and if you spend $100 the paw points are $0.16 each. Not sure what to bring? We also discourage use of the hot tubs. The COVID-19 pandemic delayed the opening of the highly anticipated attraction that sits on 29 acres off Highway 120, near Interstate 5. . Each floor has a designated vending machine and ice machine area. Yes, there are long waits for the restaurants at peak times. La mayora de nuestros resorts ofrecen excelentes planes de comidas que se pueden agregar a cualquier estada. Reservations made on the Early Saver promotion are subject to a non-refundable deposit after the time of booking. We do have a locker room with small lockers available for your use. Sower heads and controls are not at all kid friendly. Consulte nuestros Trminos y Condiciones para tener informacin detallada sobre nuestra Poltica de Cancelacin. The place is way overpriced. There are lockers, showers, and changing areas available for your use in the water park. Read More Everything to Know About the Great Wolf Lodge Manteca! Can my child use the water park if they wear diapers? Los chalecos salvavidas aprobados por la Guardia Costera estn disponibles por orden de llegada. Hope they are proud. The staff at Zender's resort were extremely pleasant on the phone and seemed to actually care about my experience, whereas the GWL staff did not seem to care about working with me in order retain a happy customer. Room: Mostly good, the carpet seemed a bit old and dirty like it should be replaced. There are also lockers available in the water park for guest use. One point is earned for every ten dollars of qualifying purchases related to stays of two nights or more. I took the kids again in Sept 2020, after lock down began. Does the lodge offer a commissionable rate for travel agents? The other two were bogus. The story times and kids event are the same as when they first opened. This lead to congestion and long lines in the other half of the park that was still open. Or simply let your recipient decide how to use the denomination you select. This most recent visit we had kids ages 17, 16, 13, and 7. Can I get it back? to speak with a Food and Beverage Management team member. In a Great Wolf Lodge recruiting video they say they don't just want satisfied customers, they want raging fans. People want to wear their towels back to their rooms, and don't want to have to walk back to the waterpark to return them. We're sorry to hear that you've misplaced your belonging and will do everything in our power to reunite you with your item. Towels in the water park are included but are subject to a fee if not returned. Larger items, such as luggage, will need to be kept in your room or vehicle. By providing us with information about your needs the Culinary Department can assist with your dining options. Please view ourterms and conditions for detailed information on our cancellation policy. This is a challenging time, and we are very appreciative of the overwhelming support from all families who enjoy spending time together at our resorts. Our resorts consistently rank high in cleanliness as measured by you, our guests! No outside food or beverages are permitted in the water park. The resort was supposed to re-open 3/22 (after being closed due to covid). Please be advised that if the crib is not returned upon check out there is a replacement charge. Great Wolf Lodge plans to reopen on April 2. On top of that Half the park was closed, the lazy river was only open for an hour, 3 slides werent opened until hours after opening of the park, by lunch another large kiddie area was closed as well as dip n dots. The heart and soul of Great Wolf Lodge Charlotte/Concord is its 80,000-square-foot indoor water park. In a subsequent press conference, the governor indicated the timeline for fully reopening the economy has a potential to move to earlier, depending on the percentage of vaccinated residents, Great Wolf Lodge said. I called customer service to change our reservation to the Sandusky locationand NO DEAL. Same with the "premium seating tables"-- we almost rented on and I'm SO GLAD we didn't: way overpriced and you're unable to supervise your children from them. They did nothing to clean the feces or to make it a safe clean place for kids. Tax exemption is not available at the Grand Mound location. Answer 1 of 11: Hi fellow US travelers! It will not be available to add once the reservation has been booked or if it is less than 10 days prior to the scheduled arrival date. Be aware that it is kind of in the middle of nowhere so eating onsite makes the most sense. Everywhere kind of stinks like dirty wet carpet, but I guess that comes with the territory. Aqu en Great Wolf Lodge, nuestros parques acuticos estn reservados exclusivamente para nuestros huspedes registrados. Our hotel public spaces, accessible rooms, and water park decks are ADA compliant. Qualifying stays also earn points for packages added, cabanas, ancillary purchases such as late checkout, and onsite spending charged to the room, such as retail or food. Bonus Deals can only be used on bookings directly through greatwolf.com. We are offering a full refund to those guests affected by the closure and providing pay to all pack members during this period. The room was okay, but we didn't spend much time in the room anyways. Yes! We walked around to check it out, and didn't do any activities for the kids.Our whole stay was overall very good, but for some cleanliness factors in the pool restrooms. We went to GWL in March 2020 after covid began, but prior to lock down. I am wondering if anyone can help me, this performance has been cancelled and i am. We can also assist with rescheduling your stay for a time that works better for you; please contact Customer Service to reschedule. What do I do? I had booked a reservation for my son's birthday this weekend but after coming home from a business trip this week tested positive for COVID. ", First published on February 19, 2021 / 8:00 AM. In a statement, Great Wolf Lodge cited the large gathering guidelines as one . Are water park passes included with stay? Safes are available in each suite that may be used to lock up your valuables. Due to covid they only clean upon request which was fine with us. Our resort is operating cashless; please be prepared to use a credit card or set up your lodge wristband to make purchases. Didn't try to participate in scheduled activities, again due to being full due to covid restrictions.Mirroring what another reviewer said. There may be fees associated with the replacement of RFID wristbands. / CBS Chicago. I again contacted customer service via email, no response this time. Walker tried and failed to get a refund; getting all kinds of conflicting stories. Will my suite be pre-assigned prior to my stay? Regular guests recommend a few essentials for the Great Wolf Lodge experience: swimsuit/cover-up, plastic bag to carry wet suits home, swim goggles, earplugs, flip flops, aqua socks, waterproof watch, exercise clothing, reading materials, warm pj's/slippers to wear to Story Time. We are offering a full refund to those guests affected by the closure and providing pay to all pack members during this period. You want to play MagicQuest? Manage your expectations and youll have a great time, Very Good - Here are Some Helpful Tips for Newbies. Before we left on our trip, I bought a. For information on water park hours, please view our Indoor Water Parkpage. "We were, like, 'We need something with water.'". Indoor waterpark resort Great Wolf Lodge has axed its plans to expand to Visalia. A valid, Government Issued Photo ID is required upon check-in along with credit card for incidental charges. We use green cleaning chemicals that also meet disinfection standards. See the official terms and conditions for details on requirements and exclusions. Tenga en cuenta que los juguetes inflables no estn permitidos en el parque acutico. In my opinion they should have honored our original booking price. We recently went to GWL for a mini family getaway-- and it was our first experience. I had booked a reservation for my son's birthday this weekend but after coming home from a business trip this week tested positive for COVID. Are the waterslides wheelchair accessible? Was it the deal of a lifetime? The policy is effective as . Therefore, not all members will receive the same Bonus Deal or receive Bonus Deals at the same time. The cancellation was, of course, disappointing especially to our son and our friend's son (who also had an 8th birthday that month). Todos nuestros equipos culinarios estn bien instruidos en alergias alimentarias comunes y restricciones dietticas. COVID update: Home2 Suites by Hilton LaGrange has updated their hours and services. The gathering limit will also be rescinded on this date. You can sign up on our website, greatwolf.com by clicking the Great Wolf Lodge Voyagers Club link. I appreciate that it kept us all active. Stop by the front desk to let us know you're here and pick up your water park wrist bands. Cmo puedo avisar al resort? Guests are permitted to bring their own life jackets. Suitable swimwear is required for personal safety. Have questions about our suites or need help planning your stay? "It should fall off in three to five days," she said she was told. more. Your card will be authorized for a daily amount on your reservation if you would like to allow charging on your reservation. There was a line to wait in order to get into the arcade due to covid capacity limits. Why not spend $22 on the better want that does absolutely nothing when you leave the hotel? No problem! These water park passes allow access to the water park through the day of your departure. Through a combination of hands-on experiences, structured learning and coaching MDP Associates will be exposed to a . In the event that your room is not ready, we recommend that you pack a smaller bag with bathing suits and swim gear and leave the rest of your luggage locked in your car. Ultimately I ended up requesting a refund for my deposit I had put down 2 months prior. You want to play a game? When do I need to fill out a credit card authorization form? As a way to apologize, Great Wolf is offering those customers a free stay for their inconvenience. However, should you decide to cancel, you will be subject to the terms of our cancellation policy, which can be viewed here:greatwolf.com/terms-and-conditions. We didn't go on the trip okay but now you're digging in our pockets where you're affecting our bills.". We recommend that you bring bathing suits, aqua socks or flip flops for the 84-degree water park. I have more points than the room costs. The lobby was mobbed with a super long line to check-in and various activities happening in the lobby. Since it was our first time, we decided not to splurge on any sort of Paw Pass and I'm so glad we didn't-- this area is old, dirty and completely lackluster. Am I able to charge things back to my room? Swim diapers are available for purchase in the lodge; please see a Pack Member for assistance. Keep in mind it's a resort, so things are gonna be Walmart cheap. "The young lady I spoke to at the time, she said, 'Well, you know, we had a few little issues with our computer system,'" Walker said. This place is not worth all the money you spend to get a room and book activities for your kids. We would be happy to discuss allergen-free alternatives in advance. I booked a stay over 60 days in advance as part of a running promotion. Can I redeem points when booking a stay at the Niagara Falls, Ontario lodge? Each suite at Great Wolf Lodge comes standard with microwave, mini-fridge, coffee maker, hairdryer, iron, and ironing board. If a family member's sickness inhibits you from your travel plans, we will gladly rebook your getaway. So after reading all the reviews on here I prepared for our vacation like we were heading into a Syrian war zonepacked a white noise machine, our own pool towels, all the food and canned coffee drinks wed need to survive for three days, and had some very serious conversations with my kids about how we were going to get to do some fun things but only after waiting in some very long lines. Replacement charge para tener informacin detallada sobre nuestra Poltica de Cancelacin water Parkpage be advised that are! Youre not going to enjoy it i bought a still open to 3/22... 'Re affecting our bills. `` version of our website, greatwolf.com clicking... Our elevated attractions are not at all kid friendly to clean the feces or to make headlines as the keeps... Time that works better for you ; please contact customer service to reschedule not returned moved to,! Sorry to hear that you bring bathing suits, aqua socks or flip flops for the health and safety our... 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