Really pleased we did. However, with the prices here, I would expect better food and better service. Our reservation was when the restaurant first opened for the day, and you would think that the floors would be clean and mopped and clear of debris, but all you could see under the tables were bits of food and dirt from the night before or days before that were never cleaned up. Is this your restaurant? We waited 30 mins for an ice cream sundae and it wasnt even busy. However i received the wrong order. We had a great time here! 38th St. in between Walnut & Sansom St., . Wing sampler had no flavor and wings were hard/undercooked They also charged me for the hanger steak which is supposed to be a thicker cut of steak but i never got it. The dining room is impressive as well, with sleek decor and colorful murals. Closed down and never notified customers. Map updates are paused. Hira Qureshi covers food and drink for the. First, try refreshing the page and clicking Current Location again. The service is friendly and speedy. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. Signature treats include a number of celebrity-endorsed Couture Pops, smoking Goblet Drinks, candy infused . My wife couldnt find a starter she liked and had a burger for main course, no point travelling to France for that; my steakon the other hand was superb. Celebrated my daughters 16th Birthday. Upstairs, the restaurants 62-seat mezzanine area offers a chic bar setting, with black marble surfaces and wood accents. We celebrated my 7yr old daughters birthday dinner here and it was a really fun experience! American New, American, DiNic's Oven Roasted Beef ($) No one really speaks English. The number is still a active and this site is taking reservations for a closed location! When I get their they decide to tell me that if my whole group is not there to order they food by 10:30 we wont be able to eat. The walls behind the booths were filthy with greasy handprints on the wall paper, it was just a complete turn off to sit there and see the filth. Great ambiance, good menu options but off service. Very good but can be shared with 2 people. more. So offwe went and were warmly greeted by Marie Anne and her colleagues. I give this a 4, because of the food and the service once you're sat down. Savory dishes include a burger topped with Flaming Hot Cheetos and served on a Hot Cheetos-crusted bun. The Center City neighborhoods energy and atmosphere is the perfect place for Sugar Factorys family-friendly dining, which offers a memorable experience for guests of all ages.. I asked the manager about our first waitress in which he said there was a shift change. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Were currently accepting reservations via OpenTable or give us a call at (215) 627-1049. Although the decor is nice from afar, when you focus in and are up close and personal to everything inside the restaurant, it is quite filthy and not kept clean as it should be. There's even a bacon cheeseburger milkshake, which sounds like a lot to handle. Full came out late and the waitresses always kept apologizing, staff way too young to have a good time at this place. Only to be greeted by construction workers saying the place had been closed for like 1-2 months. We were celebrating our anniversary and wanted to treat ourselves to this place. Of course, theres a candy store attached with a floor-to-ceiling candy wall. The ambiance was nice. Food options are limited. Not sure how long we would have sat there until someone noticed. Welcome to Sugar Factory Philadelphia! I made reservations with the coordinator for my bday for 20 people. Make sure you click Allow or Grant Permissions if your browser asks for your location. This was no different. Hours: Monday - Thursday: 4PM -8PM Friday: 4PM - 9PM Saturday: 9AM -10PM Sunday: 9AM - 8PM YOUYU Noodle Bar Come to YOUYU Noodle Bar for fresh noodles and flavorful broths inspired by Asian street food. . Is this a place where you buy ingredients to cook your own food? Zoom in to see updated info. Got busier as we were there, mainly with people 'of a certain age' (50s probably) but seemed to be a place for locals and family meals. All rights reserved, reports the Philadelphia Business Journal. And you charging more for it so give people what they ordered or just say you dont have it. Sugar Factory American Brasserie, Americas favorite eatery and celebrity hotspot, is set to debut its newest location in Philadelphia next month. Give it a go.More. I asked the manager about our first waitress in which he said there was a shift change. In addition, the service is horrible. Japanese, Sushi Styish brasserie near the Roubaix outlet shopping mall. But my niece enjoyed herself it was her birthday. Just the service was off. 20% is included in your bill which o know a lot of places do now. Golden One (Bensalem, PA) Great food. Get sweet details on the new restaurant from PBJ.com. Like the other Sugar Factory locations, including one at Atlantic Citys Hard Rock, this restaurant will be decorated in neon signs with floral walls and a colorful candy heart wall. Service was good and our food came out quickly! Our dessert, the cookie jar sundae, came out without caramel or hot fudge. Chicken and waffles were really good. The acumen of the waitress was very poor. Juice, Smoothies The watermelon pia colada was amazing. Welcome to Sugar Factory Philadelphia! But dessert cake was dry Can a vegan person get a good meal at this restaurant? The Sugar Factory - King Kong Sundae The Sugar Factory. The staff did not deserve that high of a gratuity. We will be back again! tartare met expectations and the establishment had an air of 'The Lobster' ( see imdb) over it. The suggestion "sourire d'agneau" was very good. They are available with and without alcohol. Distance: Candy Shop Goblet, available with or without alcohol, at Sugar Factory, 1216 Chestnut St. The staff did not deserve that high of a gratuity. Fri 12:00 pm11:00 pm, 1216 Chestnut St, Philadelphia, PA 19107-4805, Bar/Lounge, Beer, Cocktails, Entertainment, Full Bar, Late Night, Weekend Brunch, Wine. Thank you, Marie Anne!More, We visited Roubaix on a Sunday as we wanted to visit the 'La Piscine' museum (Great, by the way!). Just not worth it. match the Impratrice in the immediate locality. They didnt have 2 appetizers and the seating is so close its like cafeteria Im basically eating dinner with the whole restaurant at one big table. Would definitely return if we're in Roubaix again.More, I hate in France you have to flag down to a waiter/waitress to sit down. Only after I became irate about the menu being deceiving, the waiter contacted the manager and subsequently retrieved a duck from their storefront, which was barely a store, with no attendant. The main dining area offers both indoor and outdoor seating, and is filled with photo-worthy moments, from neon signs, floral walls, and a colorful candy heart wall that is perfect for posing. The Sugar Factory restaurant in Philadelphia is currently closed. The restroom has limited space and could need a new refurbishment.More, On a weekend in Lille we went to Roubaix primarily to visit the Art Deco Swimming Pool/Art Museum but had time for an early lunch before the opening. Allowed me to make a reservation showed up to the door with my family for a celebration. Food is good, menu extensive, portions copious and nicely presented. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. #Philly #KingKongSundae #Philadelphia | : @tamikashannell, We are excited to bring a sweet escape to the Philadelphia community, said owner Charissa Davidovici. 4. When the location was home to Porta, a pizza concept by Smith restaurant group, it connected with sister concept Brickwall Tavern to occupy more than 20,000 square feet at 1214-16 Chestnut St. Cool drinks and decent food. The sweet shop will open in early to mid 2021. We could find very little open when we researched before we left, so winged it. I made reservations with the coordinator for my bday for 20 people. My family came to the Sugar Factory for my daughters 8th birthday and we had and amazing time. Book now at Sugar Factory - Philadelphia in Philadelphia, PA. Terrible. I dropped my eyeglass case on the floor and elected to leave it there because I did not want to touch the dirt/debris that it fell into; it was disgusting. We are excited to bring a sweet escape to the Philadelphia community, shares owner Charissa Davidovici. 3.4. see review, We went to the Cock n Bull for lunch today. And patience, for those awaiting Victory Brewing Co.'s taproom and brewery on the Ben Franklin Parkway at 18th Street. Needs better management servers are all over the place. Date of visit: August 2019. Signatures on the savory side of the menu: an 8-ounce Angus burger topped with Flaming Hot Cheetos-crusted pepper jack cheese, pickles, shredded lettuce, and chipotle mayo on a bun crusted with Hot Cheetos, as well as an 8-ounce steak and lobster tail for $78. But then again, maybe this was all part of the bigger Lobster plan. Celebrated my daughters 16th Birthday. Philadelphia now has a branch of the brasserie, which Food & Wine named Americas most Instagrammed restaurant. Sugar Factory, named "The Most Instagrammed Restaurant in the United States" by Food & Wine Magazine, offers a sweet escape with locations throughout the United States, including its newest restaurants in Aventura Mall in South Florida;Indianapolis; Philadelphia; Dallas; Las Vegas; Resorts World Casino New York City; Bally's Dover Casino Resort Very upsetting to spend over $200 it was not worth it o top of the 20% gratuity. The waitress even told us that she could probably get it comped. Their reason was that the cook forgot to put on the heating lamp. 10. Can a vegetarian person get a good meal at this restaurant? We had chosen the gratinated chicken with Maroilles cheese and the cold "Potjesvleesch" with French frites. All of these goblets can also be made without alcohol. Copyright 2023 OpenTable, Inc. 1 Montgomery St Ste 700, San Francisco CA 94104 - All rights reserved. I will say both times I attended this location, the waiters have been honest about the establishment there. Only after I became irate about the menu being deceiving, the waiter contacted the manager and subsequently retrieved a duck from their storefront, which was barely a store, with no attendant. Not at all. Upscale dining classics are served from brunch to late-night ranging from flavorful milkshakes, gourmet burgers, ice cream sandwiches and more. Either way i did not like the skirt steak they gave me at all. Burger was bright red when specifically asked for WELL DONE TWICE 20% gratuity Id added automatically, which isnt right. 3 reviews #1,270 of 2,227 Restaurants in Philadelphia. Mon, Wed, Thu 12:00 pm10:00 pm In addition to sweets, the restaurant's menu features equally bold savory options like the Flaming HOT Cheetos Burger and Roasted Lobster Tail Frites. 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