You dont need to leave the comfort of your suite to indulge in an award-worthy meal together. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Grab a drink, sit back and enjoy the beautiful view! Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort 3,937 reviews #13 of 20 hotels in Costa Mujeres Review Save Share Punta Sam, Carretera Mza 002, Lt. 7 Salinas, Costa Mujeres 77400 Mexico 1 (844) 631-0595 Visit hotel website Check In / / Check Out / / Guests Hotel direct offer! Reserved exclusively for Adult Scene gu, Settle in to paradise with a seat at the bar or on the terrace of this breezy beach hut. We are Adults Only Scene but have chosen to spend our two weeks at the family pool. Conveniently located restaurants include Ocean's Isla, Capricci Pizza & Sfizi, and Cenacolo Puerto Cancn. Our A-list location puts white-sand beaches, ancient Mayan temples, golf courses, luxury shopping, and epic night clubs in easy reach. The subpar parts: Our room was not great. Lol! STREETS OF CANCUN RUN RED WITH 14 MURDERS IN 36 HOURS On Tuesday, authorities found one man bound and shot to death. We had a humidifier brought up and it did help. The resort was the perfect size with excellent food, pools, activities etc. Tripadvisor performs checks on reviews. Star Class Producer Suite. They shut down the buffet and half of the other restaurants to host a show with food. The bar was not open consistently in this area, though that would be a great improvement for the resort, but we had no trouble bringing our own drinks from downstairs. Hi if we are on the family side could we go hang on the adult side? We hope that we will receive you again soon. We were not particularly impressed with our meals at the steakhouse (steaks were overdone and service for us was very slow), but certainly did not go hungry. Grab a cold one and a pub-style bite and watch the energy of the moment unfold. Legal Statement. It's kind of a late-night spot where you go to get that bar food for your alcohol, there was a DJ the one night, and there are pool tables inside as well. Cookie Notice It's so sad, this is such a beautiful resort but unfortunately as a Marriott Elite member and travel agent I will never refer this resort to anyone. Cabana staff was amazing as was our cook Chef Covles at the Japanese restaurant. Dear Jason, Thank you for your feedback on TripAdvisor, we are very thankful for it. We will be coming back for sure. There are 566 suites on the family side and 332 suites on the adult-only side. This material may not be published, broadcast, rewritten, 2023 FOX News Network, LLC. Ours were Viri and Tharvin. CLICK HERE for the Download! We went to a movie Top Gun and it stopped working 3 times. 5. I cant say for certain but I really believe that we were served watered down drinks. Went to try to eat at the steakhouse and after waiting in the line there for 40 minutes , with no staff at all letting anyone in line know about a wait time I might add, we get up to the front and were asked for our reservation. The fresh coffee bar had long waits also. Once we didnt get in. Cannoli, tiramisu, and panna cotta. He also helped with a room change for another adult travelling with us. Amazing resort, enjoy the staff and the shows. and our 94% of travelers recommend this experience. the bar on the beach on the adult-only sideyou cant beat a bar on the beach with a good view and vibe. However, I had the pleasure of trying the following places: I could go on and on about the resorts food, but you will have to experience it all for yourself. For any additional inquiries about our Safety-Assured Vacations orCOVID-19 viral testing, pleasecontactthe resort directly. Not as good the second time. Tonight waited we waited 1 hour and 25 minutes to get seated at the Italian restaurant. Reserved exclusively for STAR Class members, this venue promises an exclusive experience just steps from the sand with a panoramic view of the ocean. Upon check-in we're given the wrong room. Invite your loved ones to a star-studded, all-ages getaway. You must take the test no more than three days before your flight. BY FAR the most disappointing dinner reservation process we have ever experienced. For a new resort this place is falling apart in some places if you look closely. in the morning. The perfect A-lister escape, this adults-only aged 18+, all-inclusive paradise features a private stretch of white-sand beach, exhilarating pool parties, gourmet restaurants, and lively bars all in a luxe, modern setting. There are lots of activities to do if you choose. We tipped and even with tipping the service was just ok. Is parking available at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? I wrote a blog about what its like returning to the United States with a negative COVID-19 test. I will share your comments to the staff. Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast. Friends at PH Cancun Chef Table. Welcome to Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort Vacation like a Star. However, it did end promptly at 10:30. Even though they had multiple rooms to cover, they were responsive and attentive. Best customer service! The surf was rough. The best night for entertainment was the Queen tribute. The staff here have been outstanding. It was much louder. Breakfast was excellent. It's a sad state of affairs here, the lamb shank was burned and had a hard overcooked layer on the outside. The staff was on point for the most part. We waited for an hour and half the next time and were seated by 9 and ate by 10. Costa Mujeres white-sand beach, lazy river, and four pools, Hollywood memorabilia, entertainment-themed facilities and amenities, Disco, daily and nightly entertainment, sports and activities, Access to neighboring Planet Hollywood Cancun, Planet Play ($) trampoline park and movie theater, We encourage you to follow credible sources for travel updates and protocols on the development of COVID-19, including the Center for Disease Control and Prevention, For any additional inquiries about our Safety-Assured Vacations or. Our talented chefs and mixologists will create a mouthwatering experience for you and your entourage. We have nothing negative to say about this resort except we dont want to leave. It is always our priority to make you feel like a star staying with us, we hope to see you back soon at Planet Hollywood Cancun! Make your reservations days in advance. He was amazing!! Didn't get any contact from her for 24 hours. Red flag says our whole stay. Dine like a Hollywood A-lister at Star Class Bar & Grill. Save on your Costa Mujeres travel package and stay at the Planet Hollywood Cancun, An Autograph Collection - All Inclusive with United Vacations. Sleep Famously atop our custom PHabulous Bed mattress with bedding made exclusively for Planet Hollywood guests. We ordered all 3 desserts to try them all. Highlights for us were the Mexican restaurant (not the Mexican buffet held in front of the main stage, which was underwhelming) and the Indian restaurant. The umbrellas were painful to open. Cancun has seen 14 murders in just 36 hours - the highest ever in the country's recorded history, according to Noticaribe. We had no difficulty finding chairs at either the pool or the beach. Legal Statement. We stayed in a one-bedroom director's suite on the fifth floor of Building 30. 92% of travelers recommend this experience. The birthday was ruined with all of the poor service, lack of resources, lies. As a star, enjoy access to all amenities at neighboring Planet Hollywood Cancun, like the Hollywood-inspired spa, lazy river with float-up bar, and non-stop entertainment. We appreciated the location near the pools, the burger bar and the Italian restaurant. The taxi driver fled the car before police arrived. We only had help from staff once. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. For more information, please see our You dont have to be 007 to enjoy the sophisticated atmosphere and diverse cocktail menu at Twist Social Bar. Star regards, Jonathan Iriarte General Manager, Excellent resort, excellent staff, mediocre food. The pool bars were ok. The second time we went later. Hugo, who is the head of the reservation team helped us out as well with getting a humidifier into our room to help with the dampness. A passport is required, as usual, and that is about it. 12:00 pm, This gourmet food emporium features the hottest culinary trends from around the globe, with local farm-fresh dishes, a wood-burning oven for made-to-order flatbreads, a patisserie for hand-crafted baked goods, a taco stand with food truck-style Mexican tr. Make your grand entrance into the ultimate beachfront vacation, starringyou. Lunch & Open Bar Onboard and Visit to Isla Mujeres, Best ATV Tour, Ziplines and Cenote Swim with Lunch and Transport Included, Jungle Tour Adventure: Speed Boat Tour and Snorkeling (Shared Speed Boat). [deleted] hace 2 a. What are some of the property amenities at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Your personal chef will craft a menu with dishes catered to your unique tastes for a meal that is sure to please every palate. I will absolutely share your comments with them. Overall we enjoyed our time. The fresh coffee bar had long waits also. Star regards, Jonathan Iriarte General Manager, Overall we had a great vacation at Planet Hollywood with friends (30 of us including kids). It seemed to get really busy on the weekend. Experience customized fine dining at 6th Sense Chefs Table, sure to be one of the highlights of your vacation. Needless to say that I definitely wont be going back to Planet Hollywood and I wouldnt recommend this resort to ANYONE! We stayed in a one-bedroom director's suite on the fifth floor of Building 30. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Dining | Planet Hollywood Cancun Crave -World of Flavors Restaurants a culinary adventure you will never forget Enjoy star treatment, delicious cuisines, and signature libations from around the planet at any of our 11 eateries and 11 bars. He was the only help. Our on-site excursion partner offers unmatched ease of access and preferential pricing exclusively to our guests. Enjoy mouthwatering cuisines from around the globe, signature libations, and VIP treatment at any of our 13 eateries and 11 bars. We ended up getting that fixed on day 3. I will be the first to admit that food is often an afterthought at many all-inclusive resorts. He got us in. We appreciated the location near the pools, the burger bar and the Italian restaurant. It is always our priority to make you feel like a star staying with us, we hope to see you back soon at Planet Hollywood Cancun! Some seaweed. 2 of our 3 rooms were close together. Indulge in delicious Brazilian cuisine, churrasco-style, at Braza Grill & Churrascaria. Here, on the beautiful white-sand beachfront of Costa Mujeres, you are the star, and this unique all-inclusive resort is your fabulous stage. I managed ALL of my own bookings during that time. We had raw burgers from Shores at lunch one day. None of the deaths occurred in Cancuns beach-side hotel zone. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. How easily could my kid get alcohol? Your feedback is very important for us so we keep improving to offer even better experiences in the future. We've had issues getting pool towels, wash cloths & bathroom towels daily. Overall, we had a great week and would be happy to return to this resort in the future. We found the food and drink to be good. Ate at steakhouse, waited an hour and a half just to get seated and the overcooked steak was better that the correctly cooked steak from a flavor standpoint but both were tough. Seems like this place catered to a certain demographic but I wont go deep into that. 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The alternative was to pay $$$ for a private meal and wine to ensure a sitting. Check-in: The good: We arrived to applause as we entered. Mutual Fund and ETF data provided by Refinitiv Lipper. Hi any advice on the best time to try and get into the restaurants? We also received three. There was no lighting outside in the evening. Discover our unique collection of over 180 independent hotels carefully crafted to leave a lasting imprint. Yes, guests have access to a pool, a fitness center, and fitness classes during their stay. Been here 2 days so far. Ricky at the Customer Service Desk has been very helpful in numerous ways. Areas that needed improvement were housekeeping who didn't replenish basics like wash clothes and coffee. There were limited tubes. Unlock Member Rates! The others were hit and miss. Be sure they will be even more motivated. Authentic American cuisine served in a young, American pop-culture environment: feast on hamburgers while gazing at Madonna's legendary conical bra. Punta Sam, Carretera, SM 006, Mza 002, Lote 7-8 . I wouldn't go back or recommend. Overtime Sports Bar. Imagineriding on horseback through the tropical scenic trails of Costa Rica or visiting the ancient cliffside Mayan city of Tulum and the step pyramids of Chichen Itza in Mexico. We also ate at Italian twice. Cannoli, tiramisu, and panna cotta. Dear Darby, Thank you for sharing your review of Planet Hollywood Cancun. Stay in your stylish suite and dodge the paparazzi. We are a family of 4 and usually prefer to eat later as in 20.00/21.00. Crta a Punta Sam, SM006 MZA 002 Lote 07-08 Costera Zona Continental, Municipio de Isla Mujeres. more. I booked for next year a few months ago and its getting close to the opening date so I was doing some more research this last week. Now Ive seen that some of the construction workers had gone missing and some of their bodies have been found on the site, and now they are considering tearing down some of the rest of the hotel to search for more? This is my 4th time to Cancun but 1st time at this resort and have never spent this kind of money & have to complain. This is the version of our website addressed to speakers of English in the United States. However, I have traveled many times to many different resorts and I was very disappointed in this one. Planet Play. With black and white stills from vintage Italian movies on the wall. We stayed in a junior swim up suite with our 5 and 3 year old kids. This room type comes with two separate mini bar. We ended up getting that fixed on day 3. Experience the finest Mexican cuisine at La Cocina Authentic Mexican. Nearby attractions include Rafa Nadal Tennis Centre (1.5 miles), Playa Norte (4.8 miles), and Rock Bar (5.0 miles). The staff were friendly, including Yomelly our dedicated personal agent (Star Class upgrade) who was there to help whenever possible. Are there opportunities to exercise at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Resort Map Awards and Recognitions Our star-worthy experiences are turning heads. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. Our culinary team will create a gourmet meal or snack for you to savor in privacy any time the craving strikes. Yonathan is the best! Good hotel, average food, horrible Star Package experience. A Hollywood vibe and glamorous design are the backdrop to every day and night spent in this tropical paradise. Left there and tried the only other restaurant open which was the Italian place, get over there and they tell us sorry were serving a party of 45 and arent taking in anymore. 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