Whatever Im doing, I have to understand whats happening on the ground. Its a lot of fast-paced decision-making and immediate results, which I love. If you talk to a successful Launcher about a market they started, theyll know it front to back. Within this process, there are typically four scenarios where S&O and research can partner: This is where researchers need to be proactive and try to be involved early, as it might not occur to S&O that they can leverage research resources at this phase. Apart from new products, that means there only three ways to grow the top- and bottom-line of the business: And thats exactly what DoorDash has done. Will be grateful! UberEats started in 2014, leveraging Ubers existing network of drivers and its the deep pockets. Lighter traffic and easier parking also mean that Dashers can serve these markets more efficiently. 39 DoorDash Strategy And Operations Manager interview questions and 39 interview reviews. Worked in Tokyo, Singapore, Seattle, Taipei, Shanghai. I like to tell people Im a recovering consultant and banker. Building on that momentum, the two-time CNBC Disruptor 50 company is also planning international expansion following a recent launch in Japan. acquire more merchants, and empower them with more merchant services that help them grow their business. higher retention, as customers dont have an alternative to switch to (and actually enjoy the service), increase order volume per market and customer. I have the same question, Iirc.,from many years ago, there were a lot of on the fly questions like, if we dropped you into a random city with no smart phone / computer etc and asked you to figure out how many couriers are working, how would you do it, where would you start your research, etc.. Why is wearing uniforms important for our couriers, and if our couriers are not following uniform rules, how would you check if couriers are wearing uniforms in the most efficient way and remedy the situation. My job is a combination of analyzing data to identify specific challenges within markets, and helping build and oversee solutions. For me, the partnership between Strategy & Operations and research works best when research is closely plugged into the day-to-day efforts of the organization. Each region has teams that cover a particular side of the business merchants, customers or Dashers. San Francisco based. Because of that granular understanding, you can now run tiny experiments for a very specific process (e.g. Deloitte. They want to make candidate can handle the work. Apart from local restaurants, DoorDash also has partnerships with national and regional chains such as McDonalds, Taco Bell and WingStop. Posted 1:12:12 AM. Conventional wisdom in the food delivery business suggests that the biggest markets are in high-density metropolitan areas. There are many other occasions where collaboration can happen. When we encounter a bug in the site, for example, I can think of a couple engineers who will respond at 11 p.m. on a Friday night if I need them. Sign up for free newsletters and get more CNBC delivered to your inbox. Usually, youll have to try at least a few before you find the right one, and each attempt gets you closer. Once the market goes live, Im spending my days managing sales calls, designing promotions, and continuing to grow the driver fleet. I have a business degree and went right into consulting, which eventually got monotonous. Referrals increase your chances of interviewing at DoorDash by 2x. Our local logistics platform is powered by our proprietary technology that carefully optimizes the many interactions between merchants, consumers, and Dashers to make the end-to-end experience seamless and delightful. People do well when theyve cultivated a strong ownership mentality, especially because we are so heavily invested in all three sides of our market. More deliveries per hour worked, better experience, less loss. We also work with Business Operations to look at the bigger-picture data beyond our own team, and with Engineering to help them improve the product. Sony, Go to company page Does the offering work? Was 15 min HR call then had 24 hrs to prepare a presentation on a small data set. Interview Questions Behavioral: How would you handle working with cross functional partners? Ex-Facebook, Uber, Microsoft, and strategy consulting. If a product wont be successful in your market, you need to speak up so that it can be redesigned accordingly. Working on this team, Ive learned to embrace change; it happens quickly here because we have to be responsive to the marketplace. The following Q&A has been edited for length and clarity. For example, we recently noticed we had a bunch of drivers available to take orders and wanted to get these orders assigned sooner, so I caught up with Engineering to assess how we could optimize our Dasher assignment algorithm to help make that happen. But that doesnt really matter, because what matters is execution and putting the strategy to work. Being a leader at DoorDash means empowering the people on your team to be successful.. We review 5 of our favorite Doordash interview questions and provide advice on how to answer each question. Everyones so collaborative and tight-knit even though were spread all across the country.. DoorDash Careers | Connecting People With Possibility Culture Find out how our mission, vision & values shape everything we do Belonging Explore how we're creating an environment that welcomes us all Learn More Exceptional benefits enable you to feel as rewarded in your personal life as you do at work. Data is a real-time snapshot *Data is delayed at least 15 minutes. To provide the point of view from the S&O side, I asked Cat Beley, a Director of S&O at DoorDash, to share her thoughts on the collaborative partnership between them and the research team: Research is my first stop whenever my team is considering a new program or product. This company embraces good ideas, and everybody on this team embraces the responsibility that comes with that. Fang: Yes, there are more consumers using DoorDash than ever, ordering delivery more than they were before Covid-19 but notably, they are continuing to order at higher rates, even in the face of reopenings. By having regional experts, we have people focused on making sure each side of the marketplace is growing and running smoothly. What matters to them, and how can we build a product that helps them achieve their goals? Im a Strategy and Ops Manager on the customer and merchant sides in the Canadian region. A data platform that drives intelligence and automation. Meet members of DoorDash's Strategy and Operations team. At DoorDash, data is what drives the Get 1% better every day goal. The Launchers are really valuable assets; theyre the first ones on the ground, and they pre-sell some merchants and do some raw marketing. Check out open roles or email Katie Frank at katief@doordash.com. May 2, 2021 0. You cant be afraid to speak up when you have strong beliefs and the data to back them up, but at the same time, its essential that we listen to other perspectives and work together. Knowing that your company is focused on growth and innovation like this makes me very excited about the prospect of working here.\"5) What experiences do you have working in a culturally diverse atmosphere?Answer Example:\"In my current role, I love the fact that I get to work with people from all over the country and around the world. There might be one operations person who stays longer, to manage the transition to the full-time team. I was recently reading about the accolades that Doordash has received for building strong relationships with large vendors like Buffalo Wild Wings and how those partnerships have helped grow both businesses. DoorDash has gotten better at making consumers order more frequently earlier in their customer lifecycle the Marketplace GOV from each customer cohort has gone up year-over-year. In a previous article, 3 unique things about being a researcher at DoorDash, I mentioned that working with Strategy & Operations (S&O) is something I really enjoy about my role. Listen as if youre wrong. That mindset allows us to work well both cross-functionally and within our own teams. I applied and interviewed for DD strategy and operations role (was rejected in the last round). Listen as if youre wrong.. Visit the Career Advice Hub to see tips on interviewing and resume writing. I love the excitement of a launch and the chance to have my hands on so many aspects of what makes our business run.. Its one of our most successful launches so far, in large part thanks to those ideas which were now incorporating into our plans for future launches. Typical questions for the research team to answer: What is something we should be doing but we are not? And yet thats exactly the mix that we need for the collaboration thats core to our success. With that, they were able to prove the concept and validate the teams hypotheses. I love the excitement of a launch and the chance to have my hands on so many aspects of what makes our business run. Get this delivered to your inbox, and more info about our products and services. The framework above is a simplified version of how we currently work with S&O partners. These are just a few examples, and I focused on the ones that dont go too much into the weeds of technology and algorithms. Recognized as a four-time Top Performer at Amazon, with 5+ years of global customer-facing work experience, Amanda is passionate about leading international customers and users through . Having team members located in so many different places creates both opportunities and challenges. Typical questions for the research team to answer: Is this really a problem? As does the entire DoorDash organization. It makes people order more. What should the end-to-end experience look like? On one hand, it's really an exercise in capturing all the details you can about the physical world Where are the open parking spaces on Main Street? DM if interested. The other half were put into our products and scaled across the company. We need to address it strategically. In order to succeed online, merchants need to utilize a set of menu-building best practices to attract new customers. Yes, others are using data too. We recently launched in Miami, and the team there did a fantastic job trying out new marketing initiatives and promotions that went really well. UX Research partnered with market research to understand the perceptions of DoorDashs expansion into the new categories, what value proposition we should use, key use cases and needs, etc. Experiencing those lows made us a sharper and scrappier team. Etc. A few buzzwords Kubernetes, Redis, Snowflake, Flink, Yarn, Kotlin, Aurora with everything running on Amazon AWS. Theres tremendous value in having fresh eyes on a problem. One day that might be recruiting new talent; the next its growth strategy; the day after that its working with top Dashers or merchants, making sure they feel valued. The average order value has fluctuated within a narrow band, between $29.90 and $31.20. Customer acquisition cost (CAC) is between 710% of GOV in Year 1. Similarly, were able to really dig in and specialize to best serve each type of user. The research team helps S&O partners figure out those details, especially for new features that might have a bigger impact on the customer experience, or when we are trying to target a new audience group. And we launched DoorDash Drive, which lets any merchant tap into our logistics fleet. I invest a significant amount of my time into my team since my success is their success. Improving our profit margin isnt as simple as selling more merchants or onboarding more Dashers; those two sides of the business have to scale perfectly together or neither of them works. 2023 CNBC LLC. Example of partnership: After multiple rounds of operational tests, DoorDash was going to make an announcement at the 2021 Super Bowl about its delivery offerings beyond food. Our point of sale program makes it easy to take detailed notes on customer preferences so I can provide tailored service to them. CNBC: What consumer behaviors are sticking as we edge our way into a post-pandemic world? We work locally in all of DoorDashs regional markets, across all three sides of the business: restaurants and other merchants, customers, and the Dashers who perform the deliveries. People can chart their own course. But DoorDash takes the cake in my opinion. I have a case study interview with doordash. Good analytics teams collect that data in a way so that they can slice and dice that data in any possible way. I joined the company two years ago as an Operations Manager. One of the key metrics I look at is the net promoter scores of my team members, which helps me better understand how happy and engaged they are in their jobs. Got a confidential news tip? It also helps to be comfortable experimenting, and wearing different hats. Ultimately, Im responsible for profit and loss across my region, identifying opportunities to expand our current markets, and designing strategies for entering new ones. Date Published: 12/20/2021. Ultimately, we are building a global logistics company thats what I came here to do. I would describe everyone as tenacious. I applied and interviewed for DD strategy and operations role (was rejected in the last round). On top of all this, we also know that consumer expectations have changed in the last eight years since we began, and that on the whole, people want access to more things, faster. . Each of our seven regions has its own weekly standup, as do the customer, merchant, and Dasher teams within the regions. The breakdown of each cost is shown on the checkout screen. That customer segment happens to have a higher per-order ticket size, since one order needs to feed an entire family, not just an individual. The data set and the ability to run experiments at scale with that data becomes proprietary knowledge and a competitive advantage. Our managers understand were not going to make our money back in a day. These enhancements have focused on improving Dasher efficiency, which enables Dashers to complete more deliveries per hour worked, and the quality of the experience of merchants, consumers, and Dashers, which has led to lower cost of refunds, credits, and adjusted cost of revenue, in the aggregate, as a percentage of Marketplace GOV.. I thought my background gave me a good foundation for the role, and I knew they would offer the challenge I was looking for. The whole process takes six to eight weeks. Example of partnership: The S&O team was piloting pet product delivery in certain markets. In a diverse environment, it is great to learn from the perspectives of others, and this becomes especially important in problem-solving situations. . If there was a big initiative to grow order counts for tomorrow, what would you do to make it happen. I can provide detailed insights. DoorDash says they have a 58% market share in the suburbs, higher than their overall market share. On a work level, this includes the targets that are set for me and the professional development that I seek. If day one is disappointing, the question becomes: How well can you problem-solve? Consultant, Go to company page Once I have that mastered, I would put a sharp focus on my ability to secure orders and delivery them as quickly as possible. Looking at the Contribution Profit by Cohort, we can see how due to the adjusted sales and marketing and promotions spend required to acquire the consumers in the cohort and encourage their repeat use of our platform, we see a Contribution Loss in Year 1, between 5% (2017 Cohort) and and 9% (2018 Cohort). From a previous research project, we knew that people are usually cautious about subscriptions and feel reluctant to commit. So how exactly are they doing this? But the cool thing is, there may come a time when other regions are trying to address similar problems, and they wont have to reinvent the wheel. I was promoted to Associate General Manager, then General Manager for Los Angeles, and transitioned to my current role when we began building our specialized teams. Most of that responsibility sits within the Strategy & Operations team. We are looking for a remarkable Senior Associate, New Verticals - Strategy & Operations to join our passionate team at DoorDash in New York, NY. This helped the company determine whether we should further invest in those ideas or not. Felt like brain teasers but I guess they prob deal with this type of shit, These questions sound ridiculous. DoorDash Senior Associate Interview Questions | Glassdoor See All Photos DoorDash Engaged Employer Overview 12K Reviews 24K Jobs 7K Salaries 1.6K Interviews 716 Benefits 35 Photos 1.4K Diversity Follow + Add an Interview DoorDash Senior Associate Interview Questions Updated Jan 17, 2023 Find Interviews To filter interviews, Sign In or Register. In my current role in the restaurant industry, I have developed great skills in keeping track of multiple customers and their orders. Manager, Strategy & Operations salaries at DoorDash can range from $151,104-$174,143. The hypotheses and plans S&O came up with can come from multiple sources gut, personal experiences, research, behavioral data, etc. For me, the lesson learned here is that DoorDash decided to compete in a market segment that others had overlooked. Each order on our local logistics platform provides a broad range of information that is analyzed by our machine learning algorithms to improve the quality and performance of our platform. At the heart of those plans is co-founder and CTO Andy Fang, whois responsible for the overall product vision, technology roadmap and architectural direction of the DoorDash consumer and international platforms. The 2016 cohort increased its annual spend by 57% in Year 4 (2019) compared to 2016. PwC, Go to company page When we first founded DoorDash back in 2013, there was enthusiasm from the investor community. signed a deal with a national retailer, BevMo. The insight here I think is that it will be hard if not impossible to grow the business by increasing the average order size, e.g. [] While it might seem small in isolation, our daily work be it on reducing delivery times, increasing efficiency, or improving personalization is about compounding incremental improvements that drive significant value over time. Answer Question Fang: Our mission at DoorDash is to empower local economies, and while we started in the U.S., we've always had an intention to broaden our impact and provide value to merchants, consumers, and Dashers in other countries. Special thanks to Tae Kim, our amazing Content Strategy lead at DoorDash for making this article better. As the lead of Consumer Value & Pricing at DoorDash, having research play an active role in the early development of new ideas increases our odds for success exponentially. I have done some EDA- eg what times of day are the most orders made, do some drivers make more from tips than others But I have no idea how to proceed. About the Role. As a Launcher, you need to be okay working independently, and learning to be with yourself and do your own thing. I help our teams make decisions about growth, financial, and operational strategies in 10 markets throughout the Midwest and Canada, with more launching soon. For example, you need to understand how Dashers and merchants can best work together in a certain region, and you also need to understand how a specific merchant can best market DoorDash to their customers. Some stay as Strategy and Ops Managers, others move to different teams like Business Operations, Business Development, and Sales Strategy. Again, lets assume 8% for simpler math. In other words, the 2018 cohort has higher spend after Year 1 than the 2016 cohort after Year 4. We have a solid playbook of best practices. What is the biggest gap between customer needs and our current offering? Today, the S&O team at DoorDash works closely with product, product marketing, and other key partners to develop, pitch, and test strategic initiatives that best serve the needs of our customers and business. Its important to take initiative. From the S-1: We believe that suburban markets and smaller metropolitan areas have experienced significantly higher growth compared to larger metropolitan markets because these smaller markets have been historically underserved by merchants and platforms that enable on-demand delivery. Data makes the DoorDash local logistics platform more intelligent and efficient with every order. Were curious too. Then we do our best to bring desirable merchants on board. , regardless of the quality of the food. So why is that? If youre interested in joining DoorDashs awesome UXR Team, check out the open roles on our Career Page. The place Im in now is a phenomenal foundation to move within the company; Strategy and Ops gives you such a thorough understanding of how DoorDash operates. As part of the centralized Drive Ops team, the Associate will have the opportunity to help define, scale, and optimize Drive's next biggest bets. Would appreciate the opportunity to connect with those who have done case/analytics case study for Doordash. Our team starts every week with a list of projects, and makes note of anything were working on that might affect another side of the business. All DoorDash needs to do is acquire a customer and keep them on the platform beyond year 1. Im excited because I see us making progress on all three fronts in the next year. In a previous article, 3 unique things about being a researcher at DoorDash, I mentioned that working with Strategy & Operations (S&O) is something I really enjoy about my role. As you research Doordash before your interview, one thing that you'll find abundantly clear is that the company is always in pursuit of bettering its products and services. Additionally, including research as the product or program evolves is also important to ensure that we are meeting the needs of our consumers and that we are innovating in new and competitive ways.. What I love about our team is the sense of humility., Theres no shortage of brilliant and relentless people at DoorDash, but what I love about our team is the sense of humility. Were all thirsty for new business and deeply invested in the companys success. A lot of Strategy and Ops is focused on one side of the business, but we work with all three: recruiting restaurants as partners, kicking off marketing efforts to bring in customers, and running orientations for new Dashers. But generally, we try to stick to our six- to eight-week plan. Im really excited to see that growth, and its been amazing to add such diverse viewpoints to the mix. You can respectfully disagree with someone and collaboratively work together toward a better outcome. Their goal is to scale all three at the same rate. Thats a ton of operating leverage and drives up the LTV / CAC ratio. Are deliveries being made on time? Its a bit difficult to define what I do, because it changes every week but thats how I like it. Example of partnership: In a segmentation study, the researcher identified picking up beverages (coffee, tea, juice, etc.) The 2018 cohort increased its annual spend by 65% in Year 2 (2019). Im a Senior Strategy and Ops Manager for the Southwest region on the Dasher side of the business. TELUS WBcX53. With all these partnerships, products, and new opportunities ahead of us, were ready for the next act. We address this by emphasizing communication and collaboration, and we err on the side of over-communicating to make sure were getting the right information to the right people. Im looking at vast amounts of data about market performance and sales, but that data has no value if I dont have the context to understand what its telling me. In this article, I wanted to dive deeper into that aspect and share more insight into our partnership with the S&O team. Staff Researcher@DoorDash. About. Source: mulinfo.csrtimys.res.in. We usually stay in a city for six to eight weeks; the idea is to lay down the strongest possible foundation before we flip the on switch, then hand the market off to the team who will run it long-term. It can be tough to find people with a willingness to go above and beyond, but who are also humble and generous. As you can see from the image below, repeat purchase from existing customers drove 85% of GOV in Q3. Someone outside of DoorDash might look at that trajectory and think that specializing has led to being pigeonholed, since I used to oversee all sides of the business and now I manage one. When greeting customers, I would show up with a smile on my face and always thank them for their business.\"2) At Doordash, we value organization. CNBC recently spoke with Fang, who says grocery, convenience, alcohol, flowers and gifts are becoming paramount to the company's platform offerings, while international opportunity abounds. Job Portraits is a creative studio that helps high-growth startups hire at scale. Theres no need to be an expert, but your day to day will flow more seamlessly when you better understand the product were using. But no analysis so far has focused on how exactly DoorDash went from last to first in a super competitive market and the answer includes by using data. I studied mechanical engineering at Brown University. Get email updates for new Merchant Services jobs in Tempe, AZ. Currently, this is when S&O partners usually come to us, to get complementary inputs from customers to support or further explain the experiment result. With that knowledge, we worked with S&O partners to improve the messages, making them resonate more with customers, and address the concerns more effectively. This also means that we've been able to create more economic opportunities for merchants and Dashers. Peeling the onion from the top line, the numbers of orders have grown as DoorDash rolled out more markets, and then theres a clear uplift from Covid in Q2 2020. Ive heard this repeated often: Speak as if youre right. How long will a pint of ice cream stay cold? Compounding incremental improvements looking at the evolution of the business, that approach seems to have worked for DoorDash, by looking at aggregate numbers. Customers stick around for at least 3 years, with spend growing to 1.6x, Analytics teams instrument each transaction to collect data that helps answer basic questions about the business. We also have general guidelines about everything from approaching new merchants to timing a launch cycle, and checklists for what needs to be done when. Thanks. Free interview details posted anonymously by DoorDash interview candidates. The image below shows that the economics of a single order can look like. On a personal level, these would be the things I wish to achieve in my life. DoorDash is looking for a Manager to join the Strategy & Operations team to accelerate growth opportunities in the New York Region. Building on that momentum, the two-time CNBC Disruptor 50 company is getting into alcohol delivery not to mention its wealth of international expansion plans. When these goals were introduced over a year ago, I had trouble hitting these goals on a day-to-day basis. That makes intuitive sense, as people can only eat that much. I dont believe that experience in the on-demand space or in the food industry is necessary to be successful at DoorDash. Probably a bit of both. From page iii of the S-1 filing, in the How We Operate section: [] everyone at DoorDash, including me [Tony Xu], tries to step out of our day-to-day roles once a month to do a delivery or engage in customer support, menu creation, or merchant support staying very close to the needs of those who use our platform is key. The lower density of suburban areas turns out to be an advantage, because of less traffic and better parking. Were determined to leave our mark. Uber 52bd9. By developing regional experts, were able to quickly learn whats worked in one market and apply those practices to other cities. Im a Regional General Manager based out of our Midwest hub in Chicago. Continued growth is key, because it means youve set your team up for success and theyll be equipped to scale up all three sides. Many of the leaders at DoorDash today were with the company during that time, and maintain the same pragmatic determination that got us through then. Thats a lot, in the range of 23x higher than what I see with other engineering organizations. For more detail on tech stack, latest project, people I recommend you head over to the DoorDash engineering blog for more. This role doesnt require a ton of travel, but I do have the option to visit HQ or our other locations if thats the best way to collaborate. But you definitely form bonds with your teammates. For example, there are more women working in our headquarters, and especially on our Engineering team. Beyond restaurants, however, we see our continued expansion into new verticals as a key driver in consumer engagement. 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