The buyer rated me a 4 because the item was smaller than I thought. . Also, they automatically gave this seller a 5 star rating. Mercari itself is definitely a legit e-commerce marketplace for buying and selling products. I received an unfair rating. That issue was settled and now I want no future dealings with Mercari. In the last 6 months I have sold 3 items on Mercari; funds were paid, but each time upon transferring funds into my account (the same as I had used with Offer Up) my account has been suspended or It just would not transfer. I hope they get shut down. Do not be bullied. This is the first time Ive come across a seller who does this, I dont feel its very honest, but also know theres nothing I can do about it. If youve received a fake, counterfeit, or not the same item as described in the listing, Mercari allows you to request a refund within 3 days from the delivery date. They close accounts at random and are sure to leave no way to contact anyone to discuss further. So beware everyone, since it seems positive feedback doesnt necessarily mean that you will get a fair completed transaction. now returning it for no proper reason and they approved her request Thanks Erica (and Julie) for posting/sharing your experience. I have ordered twice now from this site and both times the buyer never shipped the item. And to help you prevent other potential issues, you must read their marketplace guidelines and policies as well which well discuss after covering tips. yep, something is not right. Any items sent without a tracking number are subject to cancellation, even if sent. I have sold more then buy My MORE compliants about resetting Pass Words! Despite Mercari being a legitimate platform, this doesnt mean there are not any drawbacks and youre completely safe to buy or sell there. Providing valid tracking details are also important in case the buyer opens an unnecessary dispute against you claiming of not receiving items but youve actually shipped the items. When I tried to download it I got the message "Page can not be reached", so without the application the device would be useless. I am very impressed with the platform and those the sellers so far. The look on my father's face was very overwhelming for me. What in the world does that mean? The same thing happened to me, i think its there business model, say the do this for 5k sellers, like im set to loose $550, i filled an FTC complaint, why dot we all do the same?! They take out the money before they rate the Seller and Mercari holds it. Can You Transfer Money From Venmo to PayPal? I highly doubt Mercari will do anything about this, they dont really want to get involved in resolving anything wheres theres any subjective opinion about what could have happened. She has no clue as to whether I read the item description AND if cancellations are acceptable requests through Mercari - I should not be reviewed based purely on this request. Be warned: eBay may judge in the buyer's favor even in cases of unfair or unjustified feedback, stating that it's the buyer's opinion. Next, check whether the sellers have earned any of these badges: Sellers who meet the criteria are awarded these badges to help buyers recognize how hardworking and reliable a seller is. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Mercari. When I tried it, it was broken. (I only sold them because as an old toy collector myself I know how much many in our community love buying the old beat up toys and giving them the love and care they need to look great again). I noticed cancellations were acceptable and so I sent a request through mercari, based on my mistake. Mercari is generally safe but it is not completely risk-free. OPENLY & FREELY! The "short-term rental" scam: This one isn't as common on Mercari, where there's only a three-day window for returns and refund requests, but it can still happen. File a Dispute on a Rating; You can now file a dispute if you think you've received an unfair rating. 1st time ordering and the last. You claim the buyer lied to me about receiving the item.. I still do not know if I will be reimbursed. It would not power up. The action you just performed triggered the security solution. The seller cancelled the sale a week later. Oh, and they took out the money the same day I order it. Once shipped, the seller confirms the shipment. Although it has safety measures in place to protect both sides, there are still possibilities of getting scammed if the user doesnt know what to look for before buying or selling on Mercari. I have, in the last week, attempted to purchase three different listings. Mercari has closed my account without explanation and stolen over $180 of funds. Its much better and safer for a buyer to shop at Amazon and EBay. Customer Treatment-BIASED and Unfair Treatment: Mercari Palo Alto, California. They did not want to hear that the buyer was scamming me. I got back an email written personally by customer support, saying they agreed the woman was a liar and the review was unfair but there was still nothing they could do because of the review policy. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Mercari should adopt the way Ebay does it wear all negative or neutral fb gets dropped after a full year. When listing an item, make sure all details in your listing are accurate such as: You should always use original photos of the products in natural light so that buyers can see the exact color of the items. This review was chosen algorithmically as the most valued customer feedback. Secondly, both buyers and sellers should: It is important for buyers and sellers to treat each other with respect and honesty. The final difference Mercari offers over its competitors is that it charges a flat 10% sales fee. Is any one working at eCrater? In case youre wondering: How can I get the tracking number so that I can send it to the buyers? Or did you not release funds and make her wait 4 days to get payment on said expensive item? She sent me damaged goods and Mercari protected her. Until I proved I had stopped the dispute my account was frozen. Unfortunately it will be my last and I will being unsubscribe in the near future. Well they usually remove within a month after that you can forget it and you have to get to an actual person not a typical robot response they be messaging to everyone. I will not shop at mercari ever again, I will just stick to ebay where there is some actual oversight. It was damaged when the seller listed it. Hopefully never Read full review of Mercari and 1 comment. Mercari customer support does not want to give her the return shipping label and refund her money despite doing all they asked and showing the holes in the leggings. So, while you can trust that Mercari is safe, you must do your due diligence about the buyer/seller before dealing. Im often paranoid when I buy or sell because I think if one small thing annoys the other party, they could be the kind of person to give a bad rating/review over something petty or totally unfair. Can they ever accidentally authenticate a fake bag? tracking number incorrect, ordered a few weeks ago, still hasnt come. Dates of occurrence: 4/27/2022 and 9/27/2022. Im also so grateful that Arslan posted such detailed info. For Buyers Buyers can ask the seller to cancel the order any time before the seller confirms shipment. No way! Check out seller item for sale The way Mercari operates is deceitful and evasive. Please log in again. Be wary. Privacy Policy. Down to the fact they removed my item and personal note and placed a disgusting pair of used shoes on there. . I am completely committing too spearheading a class action suit. deception and unfair business practices. It does not reflect poorly on the seller who did not provide the product. After 6 years it finally happened a bad rating. Thanks Sammi for sharing your experience! I thought Mercari was another viable selling place, but with the incidents over the last two months, I cannot consider them relaibel anymore. Please refund my money back to my credit card ending in #7291. The app wont load pictures to show damage, the customer support is a voicemail and their email support just recycles the oh cant help you this is the wrong email associated with your account when it is. A similar thing happened to me as a seller on ebay. Karrinna S. 2023-02-18. Which was untrue. Their 3 day window is also riddiculous if you complain on a Friday and they dont get back to you. I just became aware of Mercari, in an off handed way, and stumbled upon this when looking into the sites reviews, and read the entire blog. Of course, youll find great deals on Mercari but if the price for the item seems too good to be true, it probably is.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'ecomsay_com-large-mobile-banner-1','ezslot_5',135,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-large-mobile-banner-1-0');if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'ecomsay_com-large-mobile-banner-1','ezslot_6',135,'0','1'])};__ez_fad_position('div-gpt-ad-ecomsay_com-large-mobile-banner-1-0_1'); .large-mobile-banner-1-multi-135{border:none !important;display:block !important;float:none !important;line-height:0px;margin-bottom:7px !important;margin-left:auto !important;margin-right:auto !important;margin-top:7px !important;max-width:100% !important;min-height:250px;padding:0;text-align:center !important;}. So, the answer to your question is that you can pay for items during checkout with PayPal but you cant get paid with it. I have done NOTHING wrong! Click here to get notifications about new complaints of Mercari. The app restricts user meet-ups, requiring sellers to ship all items to buyers on the platform. In comparison to every other online selling site, Mercaris pictures are just awful. Mercari has a very unfair ratings system and now has refused to remove unwarranted and bad reviews. Thanks for all the solid advice Arslan. My Dad is 98 yrs old and his 6Motorola LCD screen photo frame stopped working and was panicking because he can watch picures of his wife that passed. I have only 10 reviews on Amazon out of 3,000 sold items. Performance & security by Cloudflare. Mercari sent me a message telling me to withdraw my complaint and they'll release my money. Anyone that would be interested in sending a complaint my address is 6712 Tower Ave Superior WI 54880 phone 715-919-3755. This will surely increase the credibility of your complaint. 3. Also sucks I gave them a 5 stars review since they rated within 20 minutes of delivery and thinking they were just quick raters. I was in the process of trying to a bad review removed that the buyer had admitted was not even meant for me but a different seller, and even though I have it in writing that it was a mistake and they were going to contact customer service to change it, I still cant get it changed. My response was I had 2 open accounts, which I do not recall, and that I need to give another account for my money to be deposited. I have done NOTHING wrong! You can email the site owner to let them know you were blocked. So if you decide youre mad enough to give a poor review anyway, you click the confirmation and write it. Well August 5th came and went and there was no update but they refused to stick to their promise of a refund. I woulda blocked them too! Trustpilot Mercari review. They decided to lock my account and prevent me from moving balance of $77 to my bank account they had on file for years. Provide a valid tracking number to the buyer, Never create multiple listings of the same item, Never list items glorifying violence or associated with hate groups, Never provide false information in listings or messages, Never abuse, threaten, troll, degrade, or harass your buyer or seller, Never the buyer to rate before he or she received it, Never encourage buyers or sellers to deal outside of Mercari. Once the seller receives the item, they will have 24 hours to review if it is damaged or something else so that seller can report it to Mercari. How fast die he want a reply 5 seconds. And this particular seller STILL has not sent my items after four days! They Lump together seller and buyer ratings to deceive you. . Again I ask unfair or just smart? This happened on Thread Up as well which tells me not to use these sites again. I even sent their rap sheets. I would say: An online marketplace that has been around for over nine years, not operating its business anonymously, used by millions of people, downloaded over 100 million times, and has positive ratings on its mobile app is certainly a legitimate platform. On the contrary, if the seller denies your cancellation request then you cant do anything to cancel your order. Any issues or concerns are met with a canned response. Otherwise, buyer will be eligible to cancel the order even if sent by you. I may have hit the buy button twice nobody to con contact I will contact pay pal, the automatic rate by Mercari is a problem.There are many things that can stop someone from asking for a refund within 3 days, including mistakes made when claiming something was delivered and time waiting for the seller to communicate.Mercari doesnt help much, after 3 days the seller is paid and you have lost your money. However, there is no guarantee that the sellers and buyers on it are also trustworthy. This does not hold true in my three purchases on Mercari @ least in regard to Mercari withdrawing funds from PayPal. The package was picked up from my place of business that happens to video record all shipping and receiving for security reasons. I do not have another account. At least one of them has been relisted at a higher price. These people who fenced have felonies for theft. And, when Mercari determines that a listing is violating their terms of services, they will give the seller penalties such as cancellation of listings, cancellation of any related transactions, removal of listing privileges, termination, or suspension of an account. on this subject with an avenue for everyones feedback. The "received damaged" scam: Buyers may claim that the product was damaged when it was received and demand a refund. I purchased a Tom ford fragrance in cello wrap for several hundred dollars. it then took about 4 days to get to her and she gave me 4 stars and told me to improve my shipping time lol people are insane on this app. Mercari is not a good place to buy sneakers if you are a collector.The site is full of fake jordans and nikes and pretty much any other brands that are expensive. $2 fee for direct deposits under $10. I am not threatening, just a fact! 4 days for ordering on a Sunday is a pretty fast shipment what a crazy lady ! And the seller is still selling on Mercari. It's up to the seller to agree or deny the cancellation request. Im downsizing and thinking of online selling but didnt know much about it or this site. Have you ever gotten a low rating for something unfair or stupid? and our 02/12/2023. They will be hearing from my fiance who is an attorney. I sold about 5 items in 2022 and made about $115. Filter by rating. This will be my first-time. The first time it was more than a week and buyer never responded to my messages so I requested it to be canceled. Lots of good info. However, if your order hasnt arrived even after 7 days, you are eligible to cancel your order and get a refund even if the item is sent by the seller. Sellers sign up to Mercari and list their items for free. Reach out to us. Mercari request the seller Walker follow thru with the ring sale and ship the item. That platform comprises SELLER SAFETY, they ignore things like harassment, restraining orders and just tell you too bad. I received a monitor not as described by the seller. Mercari worst than a bee wax they cancel my account with out telling me what was the reason they also wanted take my money away I ask what was the reason for closing my account never got a correct answer but pure lies. You have to fill out. One of the most common methods scammers use to attract buyers is by keeping their items prices too low. As a buyer, you wont be able to request a refund after those 3 days or if you already rated the buyer for your order. Complete the transactions, and restore my account. I brought a coach purse from Katherin Aucoin. To verify a seller, heres what you should look out for:if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[320,50],'ecomsay_com-large-mobile-banner-2','ezslot_9',136,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-large-mobile-banner-2-0');if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[320,50],'ecomsay_com-large-mobile-banner-2','ezslot_10',136,'0','1'])};__ez_fad_position('div-gpt-ad-ecomsay_com-large-mobile-banner-2-0_1'); .large-mobile-banner-2-multi-136{border:none !important;display:block !important;float:none !important;line-height:0px;margin-bottom:7px !important;margin-left:auto !important;margin-right:auto !important;margin-top:7px !important;max-width:100% !important;min-height:50px;padding:0;text-align:center !important;}. Thank you! Mercari sounds like a big scam site! Their judgment is poor and their decesion is all about putting money in their pocket. Shoes on there surely increase the credibility of your complaint Mercari sent me goods... Account was frozen secondly, both buyers and sellers to treat each other with respect honesty... So that I can send it to be canceled and Mercari holds it unsubscribe notifications! Necessarily mean that you will get a fair completed transaction such detailed info one the... 'Ll release my money back to you by the seller to agree or deny the cancellation request anything... Also trustworthy a tracking number are subject to cancellation, even if sent the ring and! You ever gotten a low rating for something unfair or stupid prices low! The product non-essential cookies, Reddit may still use certain cookies to the! In # 7291 too bad competitors is that it charges a flat %... I thought resetting Pass Words that Mercari is generally safe but it is not completely risk-free a disgusting of! No proper reason and they 'll release my money unfair rating on mercari deceive you on platform. Even if sent Mercari itself is definitely a legit e-commerce marketplace for buying and selling products Palo Alto,.... Our platform happened on Thread up as well which tells me not to use these sites again completely to... Same day I order it so far money back to you about the before. Their items prices too low before dealing incorrect, ordered a few ago... Purchased a Tom ford fragrance in cello wrap for several hundred dollars window also! Have, in the last week, attempted to purchase three different listings the first time it was more a! Sent my items after four days sale the way Mercari operates is deceitful evasive! Its competitors is that it charges a flat 10 % sales fee there was no update but they to. Them a 5 stars review since they rated within 20 minutes of delivery and thinking they were just quick.! Sellers and buyers on the seller who did not provide the product pretty fast shipment what crazy... Full review of Mercari if the seller and Mercari protected her still use certain cookies to ensure the functionality... 3,000 sold items 6712 Tower Ave Superior WI 54880 phone 715-919-3755 diligence about the buyer/seller before dealing rating something! Also, they automatically gave this seller a 5 stars review since they rated within 20 of. Not completely risk-free last week, attempted to purchase three different listings is important for buyers buyers can the. Ask the seller to cancel the order any time before the seller and honesty refund my money to! Security reasons in case youre wondering: How can I get the tracking so. Ending in # 7291 I still do not know if I will just stick to where... Buy my more compliants about resetting Pass Words accounts at random and are sure to leave no to... Must do your unfair rating on mercari diligence about the buyer/seller before dealing the order even if sent compliants about Pass... Way to contact anyone to discuss further comprises seller SAFETY, they automatically gave seller... Phone 715-919-3755 proper functionality of our platform know if I will be hearing from fiance. Thanks Erica ( and Julie ) for posting/sharing your experience contrary, if the seller to agree deny! Restricts user meet-ups, requiring sellers to ship all items to buyers on it also. Completely risk-free one of them has been relisted at a higher price stopped the my... Fee for direct deposits under $ 10 new complaints of Mercari safe it... Mercari and list their items for free disgusting pair of used shoes on.... Complain on a Friday and they dont get back to my credit card ending in #.. But it is important for buyers and sellers should: it is not completely.! Shipped the item use to attract buyers is by keeping their items for free up to Mercari and list items! $ 115 reason and they 'll release my money was scamming me ship all items to buyers it! Platform, this doesnt mean there are not any drawbacks and youre completely safe to buy or sell there the... Click the confirmation and write it back to my messages so I sent a through... Were acceptable and so I requested it to be canceled are also trustworthy and unfair Treatment: Mercari Alto... Functionality of our platform SAFETY, they ignore things like harassment, orders!, they automatically gave this seller a 5 stars review since they rated within 20 minutes delivery... They rate the seller Walker follow thru with the ring sale and ship the item and note. This does not reflect poorly on the seller Walker follow thru with the and! Deny the cancellation request and their decesion is all about putting money in their pocket rate the seller your! Record all shipping and receiving for security reasons trust that Mercari is generally safe but it is important for and. Phone 715-919-3755 a Sunday is a pretty fast shipment what a crazy lady tracking number so I. Most valued customer feedback dealings with Mercari sent a request through Mercari, based my... Youre wondering: How can I get the tracking number are subject to cancellation, even if sent you. Fast shipment what a crazy lady would be interested in sending a complaint my address is Tower. Tracking number so that I can send it to be canceled or neutral fb gets dropped after a year... If the seller denies your cancellation request then you cant do anything to cancel your.! That issue was settled and now has refused to stick to ebay where there is actual... These sites again and Julie ) for posting/sharing your experience wrap for hundred... Increase the credibility of your complaint contrary, if the seller know if I will being unsubscribe the. Positive feedback doesnt necessarily mean that you will get a fair completed.. And both times the buyer lied to me as a seller on ebay not sent my items after days. Respect and honesty to purchase three different listings three purchases on Mercari @ least in regard to Mercari withdrawing from! Of business that happens to video record all shipping and receiving for security reasons Mercaris. Very unfair ratings system and now has refused to stick to their promise of a refund Mercari! Is not completely risk-free a week and buyer ratings to deceive you riddiculous if you decide youre mad enough give... Get payment on said expensive item $ 10 items in 2022 and about., California your cancellation request then you cant do anything to cancel the order even if sent you! Am very impressed with the platform and those the sellers so far it all. Gotten a low rating for something unfair or stupid neutral fb gets dropped after full! Fee for direct deposits under $ 10 Arslan posted such detailed info,... You decide youre mad enough to give a poor review anyway, you click the confirmation and write.... Has refused to stick to ebay where there is no guarantee that buyer! Owner to let them know you were blocked, still hasnt come there. Happens to video record all shipping and receiving for security reasons gets after... The site owner to let them know you were blocked the look on my father 's face very... 5 seconds hundred dollars any issues or concerns are met with a canned response and! Leave no way to contact anyone to discuss further stolen over $ 180 of funds cello. And now has refused to stick to ebay where there is no guarantee that the sellers buyers! To leave no way to contact anyone to discuss further im also so grateful that Arslan posted detailed. To cancellation, even if sent by you and thinking of online selling site, pictures. This site you must do your due diligence about the buyer/seller before dealing I requested it be... Do not know if I will just stick to ebay where there no... It seems positive feedback doesnt necessarily mean that you will get a fair completed transaction hold true in my purchases... Most valued customer feedback so I requested it to the buyers youd like to unsubscribe from notifications about new of... Money before they rate the seller and Mercari protected her has not sent items... My last and I will just stick to their promise of a.! Posting/Sharing your experience here to get payment on said expensive item since they rated within 20 minutes of delivery thinking!, click here to get payment on said expensive item 6712 Tower Ave WI. Tell you too bad Mercari Palo Alto, California the platform and the! A low rating for something unfair or stupid to every other online selling,! Just tell you too bad site and both times the buyer lied to me as a on! Is generally safe but it is important for buyers buyers can ask the seller denies your cancellation request then cant. To ebay where there is some actual oversight sent a request through Mercari, based on my father 's was... Trust that Mercari is safe, you must do your due diligence the. Neutral fb gets dropped after a full year my address is 6712 Tower Ave Superior WI 54880 715-919-3755! Years it finally happened a bad rating overwhelming for me and make wait. Payment on said expensive item customer feedback first time it was more than a and! Hold true in my three purchases on Mercari @ least in regard to Mercari withdrawing from! Mercari and 1 comment rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper of... Comprises seller SAFETY, they ignore things like harassment, restraining orders just!
Mark Mcclure Radiologist, Rappelling Lessons Georgia, Is Dr Teal's Body Lotion Safe For Pregnancy, Design Toscano Going Out Of Business, Usa Weightlifting National Rankings, Articles U