Video taken at one Merseyrail station by YouTuber johnboyMc22 shows a small yellow box with the . Tickets and Passes section of our website at here. Chestertourist.com 62 Beeston View Handbridge Chester Cheshire U.K. CH4 7EE. A man travelling to Liverpool for the first time has branded the rail network 'unfair' after receiving a fine despite buying a ticket. You can view all the attractions which are accessible along the Merseyrail network, create your personalised day plan including train times and directions at Merseyrails leisure site. Only one duplicate season ticket will be issued in any twelve-month period. Regrettably, if train carriages become unavailable, there is only a small degree of flexibility on our network, and the reduction of capacity on some services is unavoidable. Win a Family Ticket to Southport Pleasureland! Merseyrail operate a direct electric train service from Chester to Liverpool every half an hour from Platform 7a in the far side of Chester railway station. 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There are two ways of seeing this. New contactless points have started popping up at Merseyrail stations as part of 'exciting new developments' coming to the train network. / 53.383; -3.016. Simon Heaney said: "Utterly bonkers that Merseyrail seems the only railway in Europe that doesnt accommodate electronic tickets. Travelling on Merseyrail with tickets purchased from other retailers. Where are the coordinates of the Langeberg -Wes Mountain Catchment Area? If the start date is a Sunday or Monday (or Tuesday after a bank holiday), 7-day season tickets can be issued from noon on the previous Friday. Save 61% on average when you buy in advance. If you have left the station but still wish to claim please complete a refund form and, with your ticket, either hand it into the ticket office or send it in to our Customer Relations team at: Freepost MERSEYRAIL CUSTOMER RELATIONSMerseyrailBR PropertiesRail HouseLord Nelson StreetLIVERPOOLL1 1JF. When you've made your choice, press the Save Changes button. var dateObj = new Date(document.lastModified) If you selected 'Ticket on Departure' as the delivery method when purchasing train tickets online, visit a . Outside of our office hours please contact us on 0151 702 2704. Best local vegan and vegetarian restaurants, Stranger Things Inspired Things to Do in Merseyside, Warm Spaces in The Station Master's House, Birkdale Community Hub, Tate Liverpool Turner Prize 2022 Exhibition, Modern Slavery and Human Trafficking Statement. No, they cannot be used with the Merseyrail Flexi-Ticket. Ticketing Hours. Not only that, they're available in a number of flexible options to suit different time frames. We also reinforce this message to our passengers both on our own website and via signage at our stations, "Whilst we cant comment on individual cases, we would encourage anyone who feels like they have not been properly informed to contact the retailer in question to discuss their concerns., Receive newsletters with the latest news, sport and what's on updates from the Liverpool ECHO by signing up here. If you are unhappy regarding any of our services please speak to a member of staff who will do all that they can to assist. The service is free of charge. James Boyhan said: "Nearly 2022 and Merseyrail dont have a system in place for e-tickets. He had a return ticket. We'll even highlight the cheapest prices! Dogs without leads, cats, birds and small animals must be carried in rigid, closed pet carriers. We are working closely with our colleagues at the Liverpool City Region and Transport for the North to develop new ways of purchasing and using tickets for our passengers. If you would like more information regarding Merseyrail's train times, lost property or onboard facilities, then please call Merseyrail on +(44)151 555 1111. Compartilhar isto. For more information about accessibility on Merseyrail services, check out our Accessible Travel guide. We help customers across Europe make more than 172,000 smarter journeys every day. Children can travel free of charge up to the age of 5. From Liverpool to places like Knowsley, Sefton, St Helens and Wirral, Merseyrail makes trips around North West England, smooth and hassle-free. The Fares and Retail Systems Manager has a varied role, working with suppliers, stations and other departments across the business to ensure the efficient running of our retail systems including ticket office retailing, ticket vending machines, gate lines and platform validators. "People have said Lime Street but he doesn't know where that is.". Ticket Office Hours Saturday - 05:29 to 00:12. Merseyrail's peak hours apply to any train travelling between 06:31 and 09:29. It is priced at 3x standard return price for your chosen journey and the cost of a return journey can be found here. There were no facilities to issue the appropriate ticket for the journey which that person wanted to make. Station Location & Directions. Please call Customer Relations on 0151 555 1111 for any advice on alternative arrangements and to book assistance. "I just think it's a bad thing for trains.". Yes, Merseyrail Flexi-Tickets are available for adult and child fares. "We have worked hard with third party retailers to ensure that they make clear at the point of purchase that Merseyrail do not have the technology needed to print such tickets at our stations. ,