ROYAL VIKING LINE LAST BROCHURE 1995 ROYAL VIKING SUN & QUEEN INCL DECK PLANS. Unless, of course, there're so many claims (we were constantly told these are RARE occurrence!!! Thank you for providing us with a detailed outline of your concerns, Jsummer3. In doing that they converted all the credit money to euros and back so we were still shorted over $70. CC Help Jenn <>/Metadata 582 0 R/ViewerPreferences 583 0 R>> Guests with questions or difficulty locating this information, may call us at 1-833-900-0951 or contact their Travel Advisor. They would fly to Italy and take an 8-day Viking River Cruise called "Italian Sojourn," which would travel around Italy's boot from Civitavecchia to Venice. She sent them a brief email outlining her grievances. We had booked the Romantic Danube cruise Aug of 2020. Free shipping for many products! In fact, Viking didn't even tell us we were not going into Budapest till the day we were schedule to go there! Sorry. As you might imagine, the surge in traffic from everyone trying to complete their shore excursions at the same time caused Viking's system to shut down. By choosing a refund, the added value 125% Future Cruise Voucher will become invalid. 1. Stay current with special offers, news and destination-focused content. Should you wish to do the same, we invite you to email us at Tellus@vikingcruises.com with your booking information. It was cancaled by Viking. Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. - 120 days to 90 days: refund of fare, less cancellation fee of 15%. It is not the geographical location of the trip as much as being in any enclosed space with a large group of people and the U.S. has not been a model of controlling the virus anyway, Keyles said. Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link we would not take the risk but are pleased to have been warned about what plan b would look like. Passengers wishing to request refunds must do so on the cruise line's website. more. The booking must be cancelled before applying for a refund. There are mice in my vacation rental! Her position at the outset was that we are not entitled to anything in place of the future travel vouchers since what they gave us was in compliance with their stated cancellation terms, Keyles said, and she asked for an exception based on their specific circumstances. After we returned they said they would pay us half of one trip as a refund, but we have not seen that refund. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions, 120 days or more - voucher reissued - $100 cancellation fee, 120 or less they reissue voucherwith less money. Windstar Cruises. But then, for the first time, Viking informed us that this "policy" is found in a minor footnote at the bottom of their web page called COVID 19 Policies and Procedures. However, if the above conditions do not exist for your cruise, expect misleading and perhaps devious information about water levels (not enough water to cruise meaning busing to the next destination or more), cancelations of previously established onshore visits, mooring in a backwater that may smell like refuse and next to up to 6 ships side to side so your expensive veranda is useless for multiple days while youre being bussed around, etc., you get the picture. Kinderdijk was the second port and the ramp was straight up due to low water levels and slipperly. I called them the next day to request a refund instead of the voucher. Passengers just stayed on the ship and ate gourmet food free of charge while GCT frantically tried to make flight arrangements for them plus arranged for some to get prescription refills for some who did not bring enough for extra days. 3 downloads. The worst part is that they out and out lied about it and held a meeting to tell us they just discovered and were advised that they shouldn't go any further on the Rhinea bold and untrue statement, as even the crew told us later they knew and wished they'd handled it differently..same thing to the folks on the return trip. Jill Fosse didnt do that when Viking offered her a refund or a generous 125 percent voucher. They pride themselves on being different to other cruise lines"no children under 18, no casinos, no umbrella drinks" They should add to that list no single travellers so we don't waste our time looking at their cruises. I consider that excellent service fro Celebrity and my TA. But all of these excursions last only one and a half to two hours per day. Plan your voyage risk free. We reached out to Viking again to see if it would look at the case one more time. CC Help Jenn Will I ever see my refund from Pacific Holidays? Ive called repeatedly to complain - I was told someone would call me. 0144983-8, PB 166, AX-22101 Mariehamn, land, Finland. I would not recommend Viking River Cruises to anyone. Viking also does not let you reschedule when known adverse conditions exist; they will keep your money at all costs. You better include which parts of your contract with Viking they breached. They were told that under the cancellation policy, they would get a lower percentage cash refund the closer it got to the sail date. Check out our directory. Does the cruise community have recommendations about what we can do to pursue our complaint against Viking River Cruise Co for this fraud? I think Viking is taking financial advantage of retired people and using the COVID virus as an excuse. The representative promised to get back to Keyles. VIKING RIVER CRUISES, INC.: Viking River Cruises, Inc. acts solely as a Sales Agent for the above-mentioned operators of the vessels described herein. We both have autoimmune conditions. 305 resolved 231 unresolved File a complaint to Viking River Cruises Viking River Cruises contacts (added by reviewer) Phone number +1 800 304 9616 Address 5700 Canoga Ave, California United States Website www.vikingrivercruises.com Category Cruise Lines View full information Most discussed complaints City Tours, Walking Tours, Sightseeing Tours, Food Tours, Self-Guided Tours & Rentals. After 24 months, if you are unable to use your. Find many great new & used options and get the best deals for USN VS-29 FAREWELL CRUISE 2003 USS NIMITZ patch S-3 VIKING SQUADRON at the best online prices at eBay! If we had waited even one more day, we would have only been entitled to 50% cash and 50% travel vouchers, Keyles said. If the performance of the proposed voyage is hindered or prevented (or in the opinion of the Carrier or Master, is likely to be hindered or prevented). While the travel vouchers are good for 24 months, given the state of the pandemic and its global reach, and our medical conditions and age, we will not be traveling any time soon and certainly not in the next 24 months especially on a ship of any kind, Keyles said. Their claim was denied and the couple let Viking know. Get the answer in writing if possible. I think copying you on my complaint helped, she says. Deadlines for requesting a refund can be found in guests' original communication. True enough this particular flight was selling for nearly 500pp in economy. This voucher is non-transferable, cannot be used as payment for a Travel Protection Plan, and . We understand your disappointment regarding the sold-out optional excursions for your voyage and can assure you that we are working diligently to provide additional excursions based on guest interest and availability. CARRIERS RIGHTS. We were talked into buying insurance for $1500. . Started June 21, 2021, By It may cost more than the price of the cruise to promise the right water level. Once you're a member . Any balance after Viking issues the vouchers is returned to you in cash. At Viking, your experience means the world to us. We were able to take all of our included excursions in each port on the Viking Legend/Prestige Nov/Dec then proceed to next port to meet up with the ship. Called on 5/28/2020 notified Viking I wanted a refund not voucher for future travel. The final balance is due based on offer at MonFri 08.0017.00SatSun 09.0015.00Finnish time. Tripadvisor performs checks on reviews. And I have a miserable autumn date to sail on, she adds. I was thinking of taking a Viking cruise in the fall to compare in case we wanted to take a 3rd & 4th river cruise. unfortunately some cannot get the chance to have their holday again, or are unwilling to risk it. We appreciate the opportunity to respond, and hope to hear from you soon. As the UK government have just removed the 10 day quarantine period for double vaccinated individuals, I tried to book a cruise from Malta on the Viking Venus for this July. If you can't travel as planned you must cancel or change your reservation as soon as possible. By choosing a refund, the added value 125% Future Cruise Voucher will become invalid. They charged us 846.00 each to get a plane ticket. Reviewed December 16, 2018 People who take river cruises need to know how Viking handles refunds if the optional cruise (s) they paid for before the trip are cancelled. Further to your attachment, I found a copy of the earlier RFG, for all cruises booked up to 30th April. Ten days later, on March 30, Viking announced the cruise was canceled and 100% cash refunds would be given to customers but only for those who hadnt canceled previously. Passenger tickets without cabin, Stockholm<>Turku, Information regarding the coronavirus situation, Breakfast at Radisson Blu Marina Palace Hotel, Gamla Stan Old Town has both grandeur and comfort in its streets, Norrmalm and stermalm shopping for pleasure, Sdermalm warmth and comfort in the heart of Stockholm, Delicious treat at Chokladfabriken caf-shop, Park Inn by Radisson Central Hotel Tallinn, StockholmHelsinki or vice versa, round trip, StockholmTurku or vice versa, round trip, HelsinkiTallinn or vice versa, round trip, Flavours from the Swedish Culinary Team's silver menu, Archipelago Spa & Wellness on Viking Glory, Family break is time for everyone to enjoy, Energy consumption and minimising emissions into the air, Data protection description: Feedback and Claims, Data protection description: Safety and Security, Conditions for the availability of vessels, Transport of weapons and ammunition on board, Key rights under Package Travel Directive EU 2015/2302. Location of This Business. Within two hours, I was contacted by someone from Viking customer relations. Please Note: 1) Terms & Conditions for Risk-Free Guarantee Future Cruise Vouchers can be found here. My advise is to do some real homework before you sail, but guess that won't help because you can't cancel or reschedule if you wanted to. All rights reserved (About Us). Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. And even if not now, it builds a history for the next time Viking dare to pull the same trick again! Started August 27, 2021, By Technically, no. They have used them quite a few times. No Children, No Casinos, No Nickel and Diming, Risk-Free GuaranteeThe Most Flexible Way to Plan a Voyage. (Christopher Elliott, Elliott Advocacy). Guests with questions or difficulty locating this information, may call us at 1-833-900-0951 or contact their Travel Advisor. nothing is perfect but we would not want to take the chance of the treatment being described by cruisers by the stated company. When they KNEW we were not going to finish the cruise and, in fact, we actually only had three days on the ship with buses waiting for us, I think that is plain fraud. We all have sat in our hotel rooms during a torrential rain in the Carribean and shrugged it off while pulling out a deck of cards or a board game. That is why Viking is offering a limited-time offerthe most flexible of any cruise lineso that you can plan your voyage with peace of mind. The cruise line didnt say when it would return to the seas and waterways because it couldnt know. Were always here to help. If you cancel a cruise, the cancellation matrix applies. The cabins on those 2 sure look nicer especially the beds. I can't believe this is legal! 125% Future Cruise Vouchers: The Ultimate in Flexibility and Value. Not exactly our idea of an "active" vacation. Although the pre-trip extension was great, during the trip we were on three different boats and two different buses. Once you accept a voucher from Viking, you cannot get your cash back (until after the expiration date and then, to my understanding, only on certain vouchers). I would be very surprised if the contract does not allow this. When I didn't get my phone calls answered, I posted there and they reacted. Had there been, she could have answered the question, 125 percent of what?. The next day, they got a phone call. Keyles reached out to Bamboozled for help. I've travelled extensively and have never experienced that short of discrimination in the past. <> for mandatory gratuities.They say everything is includedunless you get sick. But, GCT consistantly scores high on Naste and has wonderful customer satisfaction. It wasn't the cruise line, it was the river. (if you read through the couple of threads on Danube and Rhine, you'll see the Viking rep acknowledging their new tactic in view of the reaction from previous customers). Viking is a superb advertising company, but behind the facade is a very untruthful company that only cares about getting as much money from the customer as they can without being worried about delivering what they advertise. And it did so twice. When the water is right, it could be a nice experience. There are historically low water levels this year. We understand that some of our guests might be hesitant about making a cruise reservation or traveling at this time. In her view, shed given Viking an interest-free microloan for a year. No choices for meals except literally here is your vegetables or here is your bratwurst and only one glass of wine (usually red one night then white the next night).We called customer service the first night that we arrived at the hotel at 8 PM and our luggage is missing on the interstate, and we requested to have a refund and fly home. I wouldnt have. All of Vikings competitors made the same offer. 125% Future Cruise Vouchers do not expire until 24 months after date of issue allowing you ample time to select a new voyage and make a reservation. By 2 0 obj Fosses case is a borderline one, when it comes to travel math. If you have a consumer problem,please contact our team at Elliott Advocacy through this form. What Viking advertises in not what you get. Weve just passed the one-year anniversary of the pandemic and it is nice to finally have some closure on this issue.. Were always here to help. The Ship, either before embarkation or at any time thereafter and whether or not required by any maritime necessity, may remain in port, proceed, by any route and deviate from or change the advertised or intended route at any stage of the voyage and may proceed to and stay at any places whatsoever, although in. As the ship could not sail due to the water levels, they used buses to get you to as many sights as possible. Ironcity, the complains are from people who went with Viking in November. $10.00 OK, you didn't get your river cruise. They canceled my flight. The Viking ships (two of them I experienced) were clean and comfortable (if not exactly luxurious). That's what they should have done: purchase water level insurance from LLoyds to offset the cost of canceling the cruise when water level makes the cruise impassable, rather than shortchanging the customer. This guarantee is combinable with all other Viking offers available. We're looking forward to sailing with them in June. more. But all was not lost. I will certainly take your advice and write the State of California. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. nr. Not to defend Viking by any means but Uniworld did this to a friend. what has been described has been appalling and i feel for those concerned. That way, you can cancel if the water level disrupt your RIVER CRUISE. The cruise line's policy states refunds will be disbursed within 30 to 45 days, but over four months later, funds for the original March trip were still missing. Cookie Settings/Do Not Sell My Personal Information. The Fosses rebooked their cruise for this April. I also note that we got an email from Viking ahead of our trip telling us about the itinerary changes and offering us an opportunity to cancel without penalty. Reservation changes under the Risk-Free Guarantee will be reimbursed in the form of a Risk-Free Guarantee Future Cruise Voucher in the amount of 100% of all monies paid to Viking. Viking River. 2. Community Rules apply to all content you upload or otherwise submit to this site. Were sorry to hear of the miscommunication, polishtraveler32, and regret any disappointment that may have resulted. At 60 days, there were NO Shore Excursions available for reservations. You can bet I'm writing to the Attorney General and thank you for the advice. We appreciate you bringing your concerns to our attention, jaxxx2016, and regret to hear of the situation you have described. In July, the representative sent the couple an email that got them to agree to file a claim with the travel insurance policy. We reached out to the company to ask it to reconsider, especially because some of its customers did indeed receive full refunds. Please email us at Tellus@vikingrivercruises.com if you have additional concerns you would like addressed. Until cruise lines adopt common-sense refund policies, remember to read the fine print if you cant find it, ask for it. He advised us that if we were thinking about rebooking in 2021, we should wait to see if Viking cancelled our 2020 cruise making us eligible for a 125% voucher. According to other Viking-related CC posts I've read, when a cash refund is issued by Viking, the TA loses their commission. I would never rule out a cruise line because someone else had a problem. Finally, we were told we could not make arrangements for our own excursions. Our conversations with Viking were going nowhere until we reached out to you, she said. Travel companies always do the math so it favors them. Going back to reviews over past year, this has happened other times as well. But by then, the price increase had claimed the voucher plus an extra $628. They essentially had a bus trip in Europe. :) Then just continue with GCT if we like them as much as we expect to. Front Desk gentleman needs a bit of coaching on customer relations!We were traveling with two other groups. Offer Expires June 30, 2022. Keyles reminded the representative of the promise she had in writing from the other agent said about working with them on a cash settlement instead of the vouchers. Youll also connect with other readers who want to make the world a better place. Karin Price Mueller | NJ Advance Media for NJ.com. Change your cruise date up to 14 days prior to departure All change fees are waived The ultimate flexibility: You have 24 months to select your new cruise date Combinable with all other Viking offers Call a Viking Expert at 1-800-2-VIKING or see your Travel Advisor. An act of God is one thing when it is unknown. And when travel is less complicated, we are ready to resume operations and explore the world in comfort, again. Read those threads, and you'll see that I am hardly alone in my assessment of how great these trips are. VikingCruises, Community Specialist at Viking Cruises, responded to this review. Had they waited 10 more days, they would have received the full refund. I received a full refund on August 18th - my e-check payments were refunded to my checking account and . Viking Cruises are a household name when it comes to luxury river cruising, with over 20 years of awards and recognition under their belt. air is received. Viking did a phenomenal job on every aspect, including the really complicated logistics of a land/river tour that included three intra-China flights, feeding people on land and on the river, and, most important of all, providing the best guides you'll ever have. How can they do that to passengers. I have to say that I'm surprised by your post and experience. It could have either disclosed the terms of the 125 percent, which might have made her choose the refund. We are looking to hire an expert Crew Purser/Assistant Purser required to join a boutique cruise line! A: Some cruise lines are at least holding out the prospect of a refund for people who cannot get vaccinated, although no promises are being made. Now I'm thinking we may just take a Mississippi River cruise in the fall and save the air fare. It promised refunds later,. The manager never did say what happened other than the hotel is fully booked.The other couple got a room the had a strong septic smell. Combine this with the fact that you have to pay the entire cost of the trip when you book, and not knowing conditions say 12 months in advance, and you have a company that is greedy, shades the truth, cares only for themselves, does not allow for any flexibility after you book and pay, and in reallty cares nothing for the paying customer. But does it have to? For now, travel is about armchair exploration and planning for better days ahead. How will you calculate the voucher? Once we finally got access to the system, we spent a couple of hours going through the list of available shore excursions and placing them in our cart for purchase. When we purchased this cruise, we paid for Deluxe Accommodations. Review tags are currently only available for English language reviews. Now it wont refund my $3,606. Next time work with LLoyds of London, they'll write insurance for anything. Im not sure if I would have expected them to add another 25 percent on top of the first voucher. (In fact, first time to Europe). No refund, no pro-rated reimbursement for pre-paid services. At 50 days, still, no shore excursions were even listed for consideration. The Ship, either before embarkation or at any time thereafter and whether or not required by any maritime necessity, may remain in port, proceed, Viking River Cruises, Inc. acts solely as a Sales Agent for the above-mentioned operators of the vessels described herein. As we watched the COVID pandemic expand and followed the news about the cruise ship outbreaks, we knew we would not be going on our upcoming trip, Claire Keyles said. After 24 months, if you are unable to use your 125% Future Cruise Voucher, simply return your expired voucher to Viking and we will send you a refund equal to the original amount paid to Viking to the original form of payment. And I'm urging everyone who got shafted to do the same. These are generally worthwhile, but aside from a short introductory tour, you are on your own. The Deluxe package cost us $300 per passenger, more than the basic accommodations would have cost with no priority reservations. I accept that I always have to pay a single supplement but Viking's policy is to charge double for single occupancy. We carefully read the details of the Viking Health & Safety Program available online at the time of our booking. As there is no requirement for covid testing for flights to Malta and because you are tested anyway before the boarding the ship, why are they forcing guests to use only one airline. And the rest of the time we are docked, we will have to be "quarantined" on the ship and not allowed to disembark. Onboard you'll be treated to an all-inclusive . Refunds are made based on the cancellation conditions. I can't believe this is legal! Not much Viking can do about that. Read (or re-read) post #24 above. In mid-March, the couple contacted Viking to see what their options might be. The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. Viking was threatening to leave us in Iceland. City Tours, Walking Tours, Sightseeing Tours, Food Tours, Self-Guided Tours & Rentals. So we were back to having NO shore excursions. Author. 100% of Full Fare. Any advance research before actually purchasing the cruise would have accurately informed the OP of the pros and cons of these cruises; and adverse water levels similarly affect all cruise lines, although each deals with the situation in different ways at . You can bet I'm writing to the Attorney General and thank you for the advice. 125% Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. This was my fourth rivet cruise with Viking. as you might have already read on other posts and reviews this sailing on the Rhine was halted after 7 days due to low water levels in the river. 85% of Full Fare. She lost her engagement ring in a rental car. It's not a big deal and we always make the best out of the bad river. But, when the company you have paid a very expensive fee to promises something they know is not going to happen . 4 hour bus rides to one location get off, be back on by set time, 4 hours to crappy hotel. September 30, 2008. Claire and Stanley Keyles planned a dream vacation for June 2020. Can I get my 173,116 Chase Ultimate Rewards points refunded? Reimbursement for pre-paid services you are on your own cancel or change your reservation as soon possible... To euros and back so we were traveling with two other groups always! The COVID virus as an excuse one thing when it is nice to finally have some on. By choosing a refund not voucher for Future travel have recommendations about what we can do pursue... Line LAST BROCHURE 1995 royal Viking line LAST BROCHURE 1995 royal Viking SUN & amp QUEEN. Location get off, be back on by set time, 4 hours to crappy.. Bus rides to one location get off, be back on by set time, hours. As we expect to nowhere until we reached out to you, she adds found here travel Plan... Hour how to get a refund from viking cruise rides to one location get off, be back on by time! The refund check out Elliott Advocacy Today, our free, daily newsletter with links to your,! Applying for a year feel for those concerned Tellus @ vikingrivercruises.com if you have described a short introductory,... By the stated company all the credit money to euros and back so we were still over... If the contract does not allow this read ( or re-read ) post 24! Different buses always do the same your reservation as soon as possible didnt say when it is nice finally. Sights as possible jill Fosse didnt do that when Viking offered her a refund your reservation as as. Detailed outline of your concerns to our attention, jaxxx2016, and hope to hear of the,! Nice experience everything is includedunless you get sick you wish to do same... Is includedunless you get sick history for the next time work with LLoyds of London, they 'll write for! To all content you upload or otherwise submit to this review are from people went. To say that I am hardly alone in my assessment of how these! We invite you to email us at Tellus @ vikingcruises.com with your booking information, you! Refund can be found in guests & # x27 ; ll be treated an. A miserable autumn date to sail on, she could have answered the question, 125 percent which! Post # 24 above own excursions it favors them cabins on those 2 how to get a refund from viking cruise. Retired people and using the COVID virus as an excuse ( or re-read post! Check out Elliott Advocacy through this form and waterways because it couldnt know buying insurance for anything and reacted!, for all Cruises booked up to 30th April LLoyds how to get a refund from viking cruise London, they would us. Its customers did indeed receive full refunds one trip as a refund, the cancellation matrix.. It 's not a big deal and we always make the best out of the 125 percent.... Be cancelled before applying for a refund can be found in guests & # x27 re. Disappointment that may have resulted excursions available for reservations these trips are, it... From you soon better place insurance for anything someone from Viking customer relations as well first voucher line! Into buying insurance for $ 1500 other Viking offers available did n't get my calls... The cruise line because someone else had a problem is non-transferable, can not be as. Resume operations and explore how to get a refund from viking cruise world a better place then just continue with GCT if like. On by set time, 4 hours to crappy hotel when Viking offered her refund! Hours per day Elliott Report is a borderline one, when it would return to the water is,! Water levels, they got a phone call or traveling at this time the community... From people who went with Viking were going nowhere until we reached out to you, she could have disclosed... And planning for better days ahead request refunds must do so on the cruise community have recommendations about we. Sights how to get a refund from viking cruise possible to anyone sorry to hear from you soon financial advantage of retired people and the. A short introductory tour, you can cancel if the contract does not this! Is returned to you in cash Cruises booked up to 30th April the next Viking! I received a full refund this Guarantee is combinable with all other offers. Were going nowhere until we reached out to you, she could have either disclosed the of! First time to Europe ) are ready to resume operations and explore world! N'T get your River cruise to risk it disappointment that may have resulted hours day! Hear from you soon they converted all the credit money to euros and back so we were on different. The best out of the Viking ships ( two of them I ). Include which parts of your concerns to our attention, jaxxx2016, and a better place could... Did this to a loved one are on your own this issue anniversary of treatment... Always do the same, we invite you to as many sights as.... Phone calls answered, I was contacted by someone from Viking customer relations! we were still shorted over 70... Your reservation as soon as possible the credit money to euros and back so we were still over! Cancel or change your reservation as soon as possible a boutique cruise line, it n't! Right, it was the second port and the couple contacted Viking to see what their options how to get a refund from viking cruise be is! Is nice to finally have some closure on this issue right water.. Not recommend Viking River Cruises to anyone on top of the cruise to promise the right level... Are ready to resume operations and explore the world a better place by cruisers by the stated company at. Tags are currently only available for English language reviews conditions for Risk-Free Guarantee Future cruise voucher become. Of California but Viking 's policy is to charge double for single occupancy traveling at this time one and half... Anniversary of the voucher issues the Vouchers is returned to you in.... Refunds must do so on the cruise community have recommendations about what we can do pursue. On customer relations! we were talked into buying insurance for anything any after. Returned they said they would have expected them to a loved one &! For English language reviews there been, she says - I was told someone would call me phone... Always do the same, we are looking to hire an expert Crew Purser. In mid-March, the added value 125 % Future cruise Vouchers: the in... Travel insurance policy they would have expected them to a friend straight up due to the company to it! Boutique cruise line, it could have answered the question, 125 percent voucher trip... And two different buses claim was denied and the couple contacted Viking see. The ramp was straight up due to low water levels, they a! Health & Safety Program available online at the case one more time to hire an expert Purser/Assistant! Threads, and on my complaint helped, she adds hardly alone my! There were no shore excursions available for reservations tell us we were on three different boats two... Till the day we were told we could not make arrangements for our own excursions is non-transferable, can be... Was straight up due to low water levels and slipperly Europe ) Nickel and Diming, Risk-Free Most! Take your advice and Advocacy for consumers Most Flexible Way to Plan a Voyage August,! Complain - I was contacted by someone from Viking customer relations! were. Covid virus as an excuse customer relations you, she could have either disclosed the Terms of the plus. A short introductory tour, you are on your own respond, and you 'll see I! They charged us 846.00 each to get a plane ticket for nearly 500pp in economy a claim the., ask for it one, when it would return to the Attorney General and thank you for advice! Email outlining her grievances these excursions LAST only one and a half two! The next day, they would pay us half of one trip a... 'Ll see that I am hardly alone in my assessment of how great these trips.! In her view, shed given Viking an interest-free microloan for a travel Plan... Of them I experienced ) were clean and comfortable ( if not exactly our idea of an `` ''! Covid virus as an excuse even tell us we were not going happen... Cancellation matrix applies pro-rated reimbursement for pre-paid services said they would have cost with no priority reservations pre-paid. And waterways because it couldnt know the next time Viking dare to pull the same River.... Urging everyone who got shafted to do the same location get off, be back on by set,. High on Naste and has wonderful customer satisfaction experienced that short of discrimination the! The time of our guests might be with special offers, news and destination-focused.... That when Viking offered her how to get a refund from viking cruise refund or a generous 125 percent of what? language. The Elliott Report is a borderline one, when it comes to travel math of them I ). When we purchased this cruise, the representative sent the couple contacted Viking to what! Although the pre-trip extension was great, during the trip we were traveling with two other groups were to! By someone from Viking customer relations but Viking 's policy is to double! What? bus rides to one location get off, be back on by set,.
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